Intake Coordinator

Type: Full-Time

Reports To: Clinical Director

Supervises: Intake Specialists and Clinical Assessors

Location: On-site

Position Summary

• The Intake Coordinator is a full-time administrative and supervisory professional responsible for
• overseeing intake and discharge operations for outpatient mental health, day rehabilitation,
• Assertive Community Treatment (ACT), and substance use disorder (SUD) treatment programs.
• This role supervises Intake Specialists, ensures timely and accurate processing of referrals,
• insurance verification, admissions, and discharges, supports proper case assignment to clinical
• assessors, and maintains efficient, compliant intake workflows across multiple behavioral
• health service lines. The Intake Coordinator is expected to hold and maintain an active clinical
• license in the District of Columbia.

Essential Duties and Responsibilities

•  Supervise and provide day-to-day oversight, guidance, and support to Intake Specialists
• and Clinical Assessors involved in intake, assessment coordination, and discharge
• workflows.
•  Coordinate intake operations for outpatient mental health, day rehabilitation, ACT, and
• SUD treatment programs to ensure timely, accurate, and efficient processing of referrals
• and admissions.
•  Monitor insurance verification, intake documentation, discharge paperwork, and case
• processing workflows to ensure completeness, accuracy, and timeliness.
•  Review vetted cases and oversee assignment to Clinical Assessors to support prompt
• assessment scheduling and service access.
•  Serve as the primary administrative point of coordination for intake-related
• communication with internal staff, referral sources, and other authorized parties.
•  Track intake volume, census activity, pending cases, admissions, and discharges across
• programs and prepare routine reports for leadership.
•  Ensure intake and discharge records are maintained accurately in the EHR and related
• systems in compliance with privacy, documentation, and agency requirements.
•  Identify workflow issues, support process improvement, and reinforce standardized
• intake procedures across behavioral health programs.
•  Collaborate with the Clinical Director and program leadership to support operational
• efficiency, timely access to services, and continuity of care during admissions and
• discharges.

Required Qualifications

•  Master’s degree or higher in counseling, social work, psychology, behavioral health, or a
• related clinical field required.
•  Must hold and maintain an active clinical license in the District of Columbia in good
• standing, as required for the role.
•  Experience in behavioral health intake, admissions, discharge coordination, insurance
• verification, medical records, or a related administrative support role required.
•  Prior supervisory, lead, or coordinator experience preferred.
•  Proficiency with Microsoft Office, electronic health records, and document management
• systems used in behavioral health or healthcare settings.
•  Strong organizational, leadership, communication, problem-solving, confidentiality, and
• documentation skills in a fast-paced, multi-program environment.

Work Schedule and Expectations

•  Full-time schedule during regular business hours.
•  Reliable attendance, punctuality, and responsiveness are required.
•  May be expected to assist with urgent intake coordination needs across programs.

Work Environment

• This role is based in an outpatient behavioral health office, clinic, or community program
• setting and involves routine computer, phone, recordkeeping, staff supervision, and
• administrative coordination related to admissions, intake operations, transitions of care, and
• discharges for mental health, day rehabilitation, ACT, and SUD treatment services.

Performance Standards

•  Ensures timely, complete, and accurate intake and discharge processes across assigned
• behavioral health programs.
•  Provides effective supervision and support to Intake Specialists and Clinical Assessors.
•  Maintains organized, compliant, and confidential intake records and workflow systems.
•  Promotes efficient case assignment, service access, and coordination with clinical teams.
•  Communicates professionally and contributes to smooth operational flow across
• programs.