Resident Accounts Manager

The Resident Accounts Manager will be responsible for day-to-day operations and financial functions of a portfolio of properties. This remote position centralizes rent collection, delinquency efforts, and scheduled billing responsibilities to optimize revenue for each property. This position also provides resident account support through customer care inquiries until issue is resolved.

Who You Are

• You are self-motivated and enjoy working with others through a remote office setting with virtual communication
• You have a high degree of self-discipline
• You are dependable, focused, detail-oriented, and take pride in your work.
• You understand the impact that revenue, delinquency, and ancillary income has on the financial performance of the property and portfolio.
• Your work ethic is strong, and you enjoy working with different management styles.

What You’ll Do

Collecting and posting rent and other charges in a timely manner according to state and local requirements for each property; review scheduled billing monthly

Execute collections strategies to keep delinquency below 1%

Monitor and follow up on bad debt, including use of an Artificial Intelligence (AI) tools to assist with resident communication and collections or in partnership with a third party collections partner

Preparation of all notices, resident, and guarantor contact, and filing evictions electronically, if available.

Manage LEAP (or comparable guarantor waiver) accounts; file claims in a timely manner and track payment from the vendor

Complete pre-close and AME checklists

Complete monthly damage liability waiver insurance reconciliation

Post all charges for quarterly inspections and move-out

Complete timely Final Move Out statements and quarterly notices

Work closely with collections agency(s)

Participate in recurring meetings with Regional and Property Managers, as needed, to communicate financial performance of each property in portfolio

Assist with customer care issues related to resident accounts

What You'll Need

Previous experience in an Assistant Manager or Bookkeeper role in the property management industry

1+ year experience using Entrata for leasing, accounting, or resident management functions

Advanced proficiency in Excel, Outlook, and Word (e.g., reporting, data tracking, professional communication)

Demonstrated ability to collaborate with team members and maintain positive resident relationships in a fast-paced environment

Ability to create a respectful sense of urgency with rent collections

Impeccable attention to detail and strong organization skills

Experience in collecting delinquent rent and post move out charges

Demonstrated ability to produce professional written communication with minimal errors and effectively communicate with residents and team members

Experience in resolving resident account issues or payment plans through effective negotiation

Ability to handle customer issues to completion

A high school diploma or equivalent

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PeakMade is a collection of real estate brands committed to building communities that put people first. That means when something is PeakMade, it’s not only built upon expertise and experience, it’s built upon a foundation of community.

Since 2011 when our predecessor company, Peak Campus was founded, we’ve earned a reputation as being a leader and trusted partner in student housing. That same commitment to excellence has extended the PeakMade approach to the management and development of multi-family and built to rent communities. We specialize in creating exceptional moments in the everyday lives of our residents, prospects, partners, and teams.

We are in the people business. We serve our teams, residents, clients and partners. We are driven by five key mindsets that influence our culture, growth and quality of work. These mindsets provide a compass for what it means to be PeakMade.

PEOPLE MATTER MOST. And we mean all people. We own our responsibility to learn more about the differences that make us stronger, engage and advocate for marginalized groups of people and cultivate mutual respect with our teams, our residents, and our clients.