Head of Social Relations (F/M)

Role Purpose

The Head of Social Relations is responsible for managing labour relations and social dialogue activities in Luxembourg. The role coordinates preparation, documentation, analysis, negotiation support and follow-up actions linked to staff delegation discussions, collective labour topics, HR processes, restructuring or organizational projects, and site-related HR matters.

The position acts as a key HR interface for management, HR stakeholders, employee representatives and operational stakeholders, ensuring that social relations processes are structured, documented, confidential, compliant and aligned with business requirements.

Key Responsibilities

• Organise and prepare meetings with staff delegation representatives and support constructive HR-delegation relations.
• Prepare files, data, analysis and documentation required for social dialogue, information, consultation and negotiation processes.
• Support extraction, benchmarking and preparation of key salary or HR-related data required for negotiations and discussions.
• Contribute to preparation and finalisation of collective agreements, conventions, procedures and HR documents.
• Participate in regular discussions and meetings with internal and external stakeholders involved in HR and social relations topics.
• Support social relations activities linked to Luxembourg projects, including site-related HR follow-up, transparency topics and Bissen-related support.
• Ensure sensitive information is handled with appropriate confidentiality and compliance awareness.
• Contribute to HR project management and governance for social relations topics.

Required Competencies

• Masters in Human Resources or related
• Extensive experience, 10+ years in Human Resources, ideally with experience dealing with Union representatives
• French and English Fluent. Luxembourgish and German would be a strong advantage
• Social relations and labour relations management.
• HR policy and process knowledge.
• Collective agreement / CCT negotiation support.
• Staff delegation coordination.
• HR data analysis and documentation.
• Confidentiality and compliance awareness.
• Stakeholder management and meeting preparation.
• Project coordination and governance.
• Written communication and reporting.
• Change management and resistance management.