Document Processing Technician

TDEC, a nationally recognized Business Processing Outsourcing (BPO) organization, is seeking an experienced Document Processing Technician in Charleston, WV.

DUTIES

• Analyzes all data imaging/indexing assignments, determines priorities, and establishes

production schedules.

• Assists in developing and implementing data indexing procedures, as required.
• Performs the more complex assignments requiring selection, indexing, coding, and

interpretation of data.

• Accurately indexes data using a variety of sources.
• Reviews and inspects work to assure compliance with job instructions, layouts, and

other procedural instructions.

• Ensures quality control of completed jobs.
• Advises supervisor of scheduling and production problems.
• Notifies supervisor of problems requiring servicing vendor attention.
• Performs record keeping of work performed.
• Interacts with computer operators and customers regarding job set up, work performed,

and job status to achieve desired results.

• Opens, sorts, and performs “document prep” on incoming mail that is connected to the

work performed.

• Sorts, classifies, files and retrieves data, mail and other material in a variety of

established digital and related filing systems.

• Performs related tasks to maintain IT data and files as requested.
• Batches the documents and scans them into the system.
• Performs Quality Assurance on scanned documents
• Perform general cleaning and maintenance of scanning equipment.
• Routine scanning of documents received in the district offices that were not cycled

through the OWCP Central Mailroom facility.

• Interacting with the OWCP Central Mailroom facility, as needed.
• Data entry services involving the keying of data (on standard work station keyboards)

• and correcting erroneous data from standard forms and other input document review
• and resolution of data entry related problems with Area Offices, Regional District Offices
• and the National Office; and other related support functions.

• Clerical Services usually involving the review, verification, validation, and tabulation of

data for a variety of functions.

• Occasional support services typically involving opening, counting, and sorting of

• incoming mail, filing mail in proper file folders, retrieving/replacing file folders in
• accordance with DOL prescribed procedures, and various other duties associated with
• the claims adjudication and payment processes.

• Prepares various materials such as reports, folders, labels, routing slips or mailing.
• Answers and makes telephone calls and prepares correspondence relative to assigned

work.

• Provides assistance to respective supervisor as required, including: input of data; filing;

typing; association of materials and files; and related tasks

• Other assigned duties.

KNOWLEDGE AND EXPERIENCE REQUIRED

• Demonstrated aptitude and intelligence in mastering the operations aspects of IS

processing systems.

• Detailed knowledge of data entry machine operation, practices, and procedures.
• Ability to interact maturely with personnel at various levels.
• Work experience as a data entry operator which includes work requiring the application

• of experience and judgment in selecting procedures to be followed and in searching for,
• interpreting, selecting, or coding items to be entered from a variety of source documents.

Or

• Completed a data entry operator course involving use of a computer terminal screen and

keyboard along with 6 months of actual data entry or indexing experience.

Benefits

• Wages & Fringe Benefits
• Health & Welfare Benefits
• Paid Time Off and Holiday Pay
• UHC Health Insurance
• Dental, Vision, and Life Insurance
• Direct Deposit and Wisely Pay available
• Generous 401(k) program
• Legal Shield and Identity Theft Protection

Equal Opportunity Statement

TDEC is an Equal Opportunity Employer / Veteran / Disabled .