TCS Advisor

TCS Advisor Location – Skøyen, Norway About Us Lilleborg is part of the Diversey - Solenis group. We are a total supplier of cleaning and hygiene systems to the professional market. The most important customer segments are the food industry, hotels, restaurants/canteens, cleaning agencies and the public sector. Our business covers the entire value chain from product development and production to marketing, training and technical service. Lilleborg has a turnover of over NOK 500 million, and 125 employees. We are market leaders in most of our business areas. The company has a proud and strong history and, as of June 2024, became part of Diversey – Solenis. We offer an inclusive work environment and opportunities for both personal and professional development. Key Aspects of the Role: The TCS Advisor is responsible for the effective handling and communication of technical assignments, as well as distributing these assignments appropriately between internal technicians and external service partners, considering capacity, lead time, and the best possible service for our customers. The TCS Advisor has a particular responsibility for ensuring proper follow-up of technical assignments and accurate invoicing, especially in relation to key customers, particularly ISS. The TCS Advisor is part of the Technical Department and will primarily handle operational tasks, while also actively contributing within specific areas of expertise, improvement processes, and projects relevant to the role. The position will collaborate with several other internal functions within Lilleborg/Solenis. The role may be further developed and shaped with the employee’s involvement and input to improve internal collaboration and cooperation with customers, ensuring the highest level of service, follow-up, and communication for all parties. The role requires active engagement in building and developing one’s own professional competence. Responsibilities Dispatcher – coordinate and assign service tasks to internal and external service technicians Ensure effective communication with external service partners regarding both specific service tasks and general execution of service reporting and invoicing Handle incoming phone calls and emails related to the dispatcher role Specific responsibility for maintaining overview of ongoing/unresolved assignments for ISS and ensuring follow-up, including invoicing-related challenges Provide communication, input, and suggestions for improvements related to the strategic handling of ISS; act as ISS’s point of contact for inquiries related to ongoing service or service invoice follow-up Actively contribute to improvements in daily routines, particularly at the interfaces with other internal departments Monitor and follow up relevant KPIs for the Technical Department and service operations Contribute to ensuring a seamless flow in service processes for both internal and external service technicians Project: Integration of external service partners into FS – overall responsibility for execution, including ensuring access is in place, testing, and facilitating, coordinating, and/or delivering training for service partners Performance Areas / KPIs Active contribution to improving daily routines between Customer Service and the Technical Department, as well as collaboration with other departments Ability to understand business processes to identify potential errors/deviations and resolve issues when they arise Flexibility – the ability to understand and prioritize tasks effectively is critical Ensure a smooth and end-to-end flow across processes About You: Experience in Customer Service Experience with ERP and CRM systems, preferably SAP and SF Project work experience Experience with Field Service applications preferred Good understanding of the workflow in execution and follow-up of technical services/service work preferred Structured and solution-oriented Strong knowledge of / experienced user of SAP, SF, FSL Ability to stay calm and communicate effectively in a fast-paced environment Team player, with a focus on helping others succeed across departments Language skills Norwegian proficiency English would be an advantage Personal Qualities Approachable and service-minded preferred Strong ability to prioritize tasks effectively preferred Responsible and solution-oriented preferred Willingness to learn Ability to understand processes Flexible Education Bachelor’s degree is an advantage, but not a requirement Why Join Us? Join a dynamic international company with substantial potential to grow. You will be representing a market-leading player within cleaning, hygiene sector & water treatment. Competitive salary and attractive benefits. An annual bonus scheme to reward your results. Work/life balance is a priority. Ability to work independently. Open organizational culture with a fantastic team. Ready to Make a Difference? This role offers a unique opportunity to lead and develop a team within a market-leading company. If you are a leader with a passion for technical service management and customer excellence, we encourage you to apply! Diversey - A Solenis Company is proud to be an Equal Opportunity Affirmative Action Employer. We value diversity and are committed to creating an inclusive environment for all employees. We recognize that not every candidate will meet every qualification, so if you believe you can bring value to our team, we encourage you to share your unique perspective with us. updated At Solenis, we understand that our greatest asset is our people. That is why we offer competitive compensation; comprehensive benefits, including medical, dental and vision insurance and a 401(k) plan; and numerous opportunities for professional growth and development. So, if you are interested in working for a world-class company and enjoy solving complex challenges, whether in the lab or in the field, consider joining our team. Solenis is proud to be an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or protected veteran status and will not be discriminated against on the basis of disability. Not seeing a role that best fits your career goals? Introduce yourself to our Talent Acquisition team with a brief note on how you believe you can best apply your skills and bring value to Solenis. Solenis is a leading global provider of water and hygiene solutions. The company’s product portfolio includes a broad array of water treatment chemistries, process aids, functional additives, cleaners, disinfectants, and state-of-the-art monitoring, control and delivery systems. These technologies are used by customers to improve operational efficiencies, enhance product quality, protect plant assets, minimize environmental impact, and create cleaner and safer environments. Headquartered in Wilmington, Delaware, the company has 78 manufacturing facilities strategically located around the globe and employs a team of over ~23000 professionals in >160 countries across six continents. Solenis is a 2025 Best Managed Company Gold Standard honoree. For additional information about Solenis, please visit www.solenis.com or follow us on social media.