About The Role

Functional Lead, A.I. Data Center

A highly skilled AI Data Center Functional Leader responsible for leading and managing large-scale AI server operations. This role demands technical awareness, exceptional leadership, and cross-functional collaboration to deliver customer-centric, stable solutions and ensure operational excellence in high-stakes data center environments. A forward-thinking, innovative-driven mindset, adept at navigating the fast-paced and evolving AI industry, is a valuable asset. Responsibilities encompass the management and oversight of service delivery processes, including incident management, problem management, request management, change management, service level management, and configuration management, as well as resource coordination, customer management, dispute resolution, technical resolution, and communications at various levels, from tactical (incident-based) to strategic (Global Account Management Strategies).

What you'll achieve

Responsibilities include the management and oversight of service delivery processes, which may include incident management, problem management, request management, change management, service level management and configuration management.

You will

Works with global teams to develop, implement, and adhere to industry best practices
Apply lessons learned to improve processes and inspire team motivation
Develop and refine Customer Service delivery playbooks for AI workloads
Identify process gaps or inefficiencies in AI infrastructure field support and propose improvements
Contribute to knowledge sharing and team upskilling (e.g., workshops, tech enablement)
Champions a culture of excellence through global standardization and innovation

Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here's what we are looking for with this role.

12+ years of related experience with a Bachelor's degree; or 8+ years with a Master's degree; or 5+ years with a PhD; or equivalent experience desired in Computer Science, Engineering, Electrical Engineering, or a related field; Master’s degree or advanced degree preferred.
9–12 years of experience in IT infrastructure, data center operations, AI server maintenance, or field services, with at least 3–5 years in a technical leadership or management role.
Proven expertise in managing large-scale technical projects (1,000+ servers) in AI data center environments.
Familiarity with global best practices in data center operations and AI infrastructure.
Certifications in project management (PMP, Agile) or data center operations (CDCP, CDCS) are a plus.
Willingness to travel as required to customer sites and participate in on-call rotations or after-hours escalations.

Compensation

Dell is committed to fair and equitable compensation practices. The salary range for this position is $147,900 - $191,400.

Benefits and Perks of working at Dell Technologies

Your life. Your health. Supported by your benefits. You can explore the overall benefits experience that awaits you as a Dell Technologies team member — right now at MyWellatDell.com

Who we are

We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.

Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.

Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here .