Service Support Coordinator I

The Service Support Coordinator 1 is an entry-level role focused on delivering high-quality customer service through phone, email, and chat support. This position involves answering customer inquiries, addressing service-related issues, and providing broad support to ensure customer satisfaction. The position is the first point of contact for customers, and the role is designed to build foundational skills in customer service, problem resolution, and communication which involves managing inbound calls, managing customer issues, tracking service requests, and ensuring customers receive the best customer experience.