About The Role

Make a Difference in

YOUR

Career!

Our vision is both simple and ambitious: to put our drinks on every table.

We are the leading global independent beverage solutions provider. We serve a broad range of national and international retailers as well as Global, National and Emerging (GNE) brands. Our products are distributed worldwide from our production sites in Europe, North America, and Australia. Although our own branding may not appear on the labels of the beverages we produce, there is a good chance you are reading this while sipping one of our drinks.

Our ambition is to continually improve and it’s what keeps us at the top of our game. We are solutions-based. We are innovative. We seek out new challenges and conquer them. This is our company ethos, but it’s our people’s too: Refresco is at the cutting edge of a fast-moving industry because we have passionate people pushing the boundaries of what’s best.

Stop and think: how would

YOU

put our drinks on every table?

Summary Description

The Manager, Quality Systems Platforms will take a leadership role in the administration, optimization, strategic advancement and ongoing maintenance of existing and new digital platforms that support food safety, quality, regulatory, and compliance processes. This role ensures that quality systems technology effectively enables operational excellence, regulatory compliance, and data-driven decision making within beverage manufacturing operations.

This role will sit at any one of our plants with preference to Fort Worth, TX in the US. Or in Canada in Mississauga (Toronto), or Calgary.

Essential Job Functions

Platform Ownership & Administration

Serve as the system owner for Quality and Food Safety digital platforms used across manufacturing sites.
Support for SAP implementations, providing expertise for unit and integrated testing, on -site support for discovery, week in the life, go live, and hyper-care activities.
Manage system configuration, user access, workflows, and functionality to ensure alignment with quality processes.
Ensure system reliability, data integrity, and work with internal IT and systems provider support as needed to ensure consistent platform performance
Coordinate with IT to manage system upgrades, integrations, and cybersecurity requirements.

Quality Systems Enablement

Support digital execution of core quality processes, including

SPC quality data collection and analysis
Document control

Corrective and Preventive Actions (CAPA)

Non-conformance management
Ensure systems effectively support compliance with food safety and regulatory expectations.

Continuous Improvement & Optimization

Identify opportunities to improve efficiency, usability, and automation within quality systems platforms.
Provide second level support to users for day-to-day problem resolution with SAP activities.

Lead implementation of new platform capabilities or modules, including incorporation of

o Customer complaints
o Supplier document control and quality management
o Audit management
o Training and competency tracking
o Change management
o Risk management and food safety programs
Partner with cross-functional teams to align digital tools with operational workflows.
Analyze system usage data to drive improvements in adoption and effectiveness.

Implementation & Deployment

Lead the implementation of new quality technology solutions or system enhancements.
Coordinate requirements gathering, configuration, testing, and validation activities.
Develop implementation plans and manage project timelines.
Ensure proper change management and communication during system updates.\

Data & Reporting

Develop dashboards and reporting tools to support quality performance monitoring and leadership visibility. Provide analysis tools and analyze data to assist in driving process improvements.

Ensure data captured within platforms supports trend analysis, risk identification, and compliance reporting.

Maintain data standards and governance practices.

Training & User Support

Develop and deliver training programs for system users across manufacturing sites.
Provide ongoing user support and troubleshooting.
Maintain system documentation, training materials, and user guides.
Promote strong system adoption across the organization.

Leadership Responsibilities

Manager

Provides training, direction and instruction and conducts performance evaluations.
Provides guidance and training on work standards and expected outcomes.

Competencies

Leadership - Foster a culture of empowerment by building relationships based on trust, lead courageously on a day-to-day basis, and inspire growth with a clear and ambitious vision that guides the collective effort toward success.

Technical Skills

Quality Management Systems (QMS)

Digital platform administration

Statistical Process Control

Database design and support
Data analytics and reporting
Process mapping and workflow design
System implementation and validation

Leadership Skills

Cross-functional collaboration
Change management
Problem solving and root cause analysis
Project management
Communication and training

Required Skills

Proficient in Excel, Word, SAP, and Power Point.
Ability to analyze and solve problems, results oriented.
Organized and detail-oriented, adaptable to change.

Education and Experience

BS Degree in Science, Food Science, Engineering, or Information Systems
5+ years of experience in food or beverage manufacturing quality systems
Experience managing Quality Management System (QMS) platforms or enterprise software
Experience supporting GFSI-aligned food safety programs

Preferred experience with

Digital QMS platforms
Audit and compliance management systems
Manufacturing data platforms

Working Conditions

Physical Demands– Continuously standing or walking. Regular requirements to lift/handle/carry material or equipment of moderate weight.
Visual/Sensory – This position requires attention to detail, requiring attention with one or two senses at a time.
Work environment – Work and environment fasted paced, requiring ability to remain focused under pressure.
Climate: This position requires the incumbent to have the ability to work in ambient hot and/or cold seasonal environments.

Travel Requirements

Travel (up to 50%)

A Career with Refresco

Refresco is passionate about empowering leaders who reflect our core values and live by our leadership behaviors. These behaviors encourage effective leadership within the business, and focus on leading courageously, empowering individuals, and driving company growth as one team. Joining our team as a people manager means you’ll be encouraged to evolve as a leader who prioritizes the success of both you and your team, to deliver results, whilst bringing your authentic self to work.

Refresco Beverages US Inc. offers the following competitive pay and comprehensive benefits

Pay Range: $89,560-$123,138, plus eligibility for performance-based bonuses based on company objectives.

Status: Exempt

Medical/Dental/Vision Insurance

Health Savings Accounts and Flexible Spending Accounts

Life and AD&D Insurance, critical illness, hospital indemnity, and accident insurance
Short-term disability and long-term disability

Pet Insurance

Legal Benefits

401(k) Savings Plan with Company Match

12 Paid Holidays

10 Vacation Days and 5 Paid (Sick) Time Off Days

Well-being Benefit

Discount and Total Reward Programs

The applicant who is hired will receive wages within the range that will be based on several factors, including, as applicable, criteria such as years and type of experience, relevant education, training, qualifications, certifications/licensing, skills, geographic location, performance, market considerations, seniority system, merit system, systems that measure earnings by quantity or quality of production, and business or organizational needs.

Application deadline: 12/31/2026 (the application deadline is a good-faith estimate and may be extended in certain circumstances)

How to apply: Please visit our careers site at

<https://www.refresco-na.com/na/careers/>

Join Refresco TODAY and enjoy a rewarding CAREER!

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Employment agencies that have agreements with Refresco Beverages US, Inc., and have been engaged in a search shall submit a résumé to the designated Refresco recruiter or, upon authorization, submit a résumé to this career site to be eligible for placement fees.

Refresco Beverages US Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity, gender expression, Veteran status, or any other classification protected by federal, state, or local law.