Associate, MCR Engineer

WHY JOIN US?

• We practice a vibrant & energetic office culture.
• We provide opportunities for career advancement within the company.
• Good performance is always rewarded accordingly.

“ It's our people that make Astro Malaysia’s leading entertainment company. We are an inclusive employer, to enable everyone at Astro to be their best. We embrace differences – we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products/services and our community. We also understand and appreciate that diversity is a driver of creativity and innovation, which will make our business more competitive, compelling and profitable. ”

JOB RESPONSIBILITIES

WHAT YOU WILL DO

• Monitor audio and video quality for DTH, Broadband and New Media Platform from the Master Control Room to ensure all operating guidelines are maintained accordingly:
• Ensure detailed monitoring carried out with the aid of checklist which is consist of subtitle, audio and video checking.
• Coordination of High Priority Live Event detailed monitoring.
• Ensuring escalation of issues to relevant recipient as per SOP.
• Perform Network monitoring, fault resolution, technical support and attend to trouble ticket for all areas under departmental responsibilities.
• Perform proactive monitoring on the content and system/network performance to ensure compliance with specifications
• Monitor Astro Interactive Application functionality:
• Carry out functionality check on Astro Portal, CH200, Astro First for NJOI and DTH platform.
• Carry out functionality checks on Red Button services.
• Attend to Trouble Ticket (TT), escalate to appropriate internal/external parties, and close TT within the established SLA/KPI.
• Identify and carry out 1st level recovery in a timely manner to maintain On Air Availability of 99.98%.
• Highlight and follow up with Project and Engineering Team for any System Maintenance and Upgrade which has impact to Broadcast System and Services.
• Prepare shift and weekly operations reports.

REQUIREMENTS

WHO YOU ARE

• Bachelor's degree in electronic/electrical engineering, Computer/Communication Engineering or related fields.
• Ability to understand and generate technical drawings, e.g. Visio, AutoCAD
• Knowledge in database applications, e.g. Microsoft Access
• Effective oral/written communication skills: English and Bahasa Malaysia
• Computer literate: MS. Office applications
• Capable of working independently and a good team player
• Good problem solving/decision making skills
• Willing to work on 12 Hours shift rotation