About The Role

The Law Departments Workers Compensation Section of Labor, Employment, Benefits and Workers Compensation is seeking a candidate for the Clerical Assistant position. The selected candidate will be responsible for providing administrative support to meet the requirements of the workers compensation claims process.

All job functions for this position to be performed with discretion while maintaining a strict adherence to privacy and confidentiality rules and regulations related to PII and PHI.

Core Responsibilities

Completing NYS Workers Compensation Board forms
Reporting employee work-related lost time to appropriate Company departments
Reviewing emails for new Maximo reports and work-related sick pay notifications daily
Obtaining information for new Maximo reports received from EH&S
Forwarding new Maximo reports and C-2F forms to the Companys third-party administrator within the required time frame set by the NYS Workers Compensation Board
Sending and retrieving documents from Iron Mountain
Responding to and tracking requests from the Companys third-party administrator
Requesting documentation from different Company departments
Distributing incoming mail
Sending incoming checks to the Companys third-party administrator
Assisting the WC attorney and manager with claim reviews, audits, documents, and other Law Department projects
Retrieving and analyzing information as part of the workers compensation process from various computer-based programs including but not limited to the Employee Hub, OAC, Maximo, Cority, Care Management, NYS Workers Compensation Board file (ecase), ViaOne, and the MetLife claim database
Use of the Law Departments document database and Microsoft OneDrive for record keeping purposes
Communicating with employees, the Companys third-party administrator and other interested parties by phone, email, and Microsoft Teams

Required Education/Experience

High School Diploma/GED and 2 years of clerical experience

Relevant Work Experience

Ability to learn multiple computer programs and databases. Required
Strong computer keyboard skills and proficiency in Microsoft applications (Word, Excel, PowerPoint, Outlook, OneDrive, Teams). Required
Strong verbal and written communication skills. Required
Strong clerical and organizational skills. Required
Ability to handle multiple assignments and prioritize workload. Required
Ability to work as part of a team in a high-volume environment. Required
Ability to communicate effectively by phone, email and Microsoft Teams. Required
Ability to complete assigned tasks with discretion while adhering to all rules and regulations related to PII and PHI. Required

Licenses and Certifications

Driver's License Required

Physical Demands

Ability to push, pull, and lift up to 25 pounds
Sit or stand to answer a phone for the duration of the workday
Sit or stand to use a keyboard, mouse, and computer for the duration of the workday
Possess manual dexterity and the ability to use hands for the duration of the workday
Ability to stoop, bend, reach, and kneel throughout the workday

Additional Physical Demands

The selected candidate will be assigned a System Emergency Assignment (i.e., an emergency response role) and will be expected to work non-business hours during emergencies, which may include nights, weekends, and holidays.
Must be able to respond to Company emergencies by performing a System Emergency Assignment to restore service to our customers.