About The Role

Key Responsibilities

Project Delivery & Enhancements

Lead end-to-end delivery for enhancement for banking applications enhancement, and work close with Project Delivery manager to deliver projects for banking applications.
Work closely with vendor to drive the analysis of business requirements, design technical solutions, and work with vendor to develop the enhancements.
Coordinate testing (SIT/UAT), manage timelines, and ensure on-time delivery with no / minimal disruption to business operations.

Technical Support and Incident Management

Provide level 2 support for application issues.
Attend to system alerts, perform diagnostics, and timely escalates the issues to Tech Head and / or vendor (when necessary)
Follow IT Incident Management SOP, to track and resolve the tickets raised by users

System Maintenance

Conduct regular health check on applications, including resource utilization and scheduled tasks completion status.
Assist in applying patches, updates and fixes. Perform verification in testing environment pior to the implementation in production environment.
Conduct post implementation verification after deployment

User & Application Support

Assist bank users with application troubleshooting.
Support end-users in testing and validating fixes before deployment to production.
Document recurring issues and contribute to knowledge base articles in Confluence.

Change & Release Support

Assist in testing system changes, upgrades and parameters update.
Follow IT Change Management SOP to ensure compliance and minimize disruption due from change.
Validate / engage business users for post-implementation of functionality and fixes of reported issues

Compliance & Security

Assist in audit preparations by providing the artefacts requested by the relevant parties.
Report security vulnerabilities or suspicious activities promptly.

Requirements

University Bachelor's Degree or Professional Qualification Computer Science / Information Technology or its equivalent
Strong analytical and problem-solving experience
Detail orientated with strong stakeholder and customer focus
Strong verbal and written communication skills
Good communication skill and ability to present technical proposals to stakeholders
Able to work as a team with active participation in team discussion, and also able to work independently to handle multiple tasks assigned
Proactive and able to work under pressure and positive attitude
Experience with documented evident on solutioning banking areas, preferably in transaction banking and development in modern technology frameworks and methodology
Self-proficient MS Excel, PowerPoint and MS project
Manage the financial status of the projects being assigned to ensure project execution is within budget
Strong analytical and problem-solving experience
Detail orientated with strong stakeholder and customer focus
Strong verbal and written communication skills
Good communication skill and ability to present technical proposals to stakeholders
Able to work as a team with active participation in team discussion, and also able to work independently to handle multiple tasks assigned
Proactive and able to work under pressure and positive attitude
Experience with documented evident on solutioning banking areas, preferably in transaction banking and development in modern technology frameworks and methodology
Self-proficient MS Excel, PowerPoint and MS project
Manage the financial status of the projects being assigned to ensure project execution is within budget