About The Role

The Switchboard/Operator – Finance Client Services is responsible for serving as the first point of contact for inbound inquiries, ensuring calls and requests are handled professionally, efficiently, and routed appropriately. This role supports Finance Shared Services by providing high-quality client service, maintaining accurate call handling, and facilitating communication between internal teams, stakeholders, and external contacts.

Answer, screen, and direct incoming calls in a timely and professional manner
Provide first-level support for general Finance Shared Services inquiries
Route calls and messages to the appropriate teams (e.g., Accounts Payable, Payroll, Customer Service)
Monitor shared inboxes or intake channels and ensure inquiries are triaged appropriately
Accurately document call details, messages, and service requests in tracking systems
Support service standards by ensuring prompt response times and follow-up where required
Maintain up-to-date knowledge of internal departments, services, and escalation paths
Assist with basic troubleshooting or directing clients to available self-service resources
Escalate complex or sensitive inquiries to appropriate team members
Contribute to continuous improvement by identifying common inquiry trends or process gaps
Availability to work Monday to Friday, with 7.5-hour shifts scheduled between 7:30am to 6:00 pm. Shifts within those are hours are subject to change based on business and team needs
Post-secondary education in business administration or a related field is considered an asset
Experience in a customer service, call centre, or administrative support role preferred
Strong verbal communication and active listening skills
Professional, courteous, and client-focused approach
Ability to manage a high volume of calls and inquiries with accuracy and attention to detail
Strong organizational skills and ability to prioritize tasks
Comfortable navigating multiple systems simultaneously
Proficiency in Microsoft Office (Outlook, Teams, Excel)