About The Role

Lead, develop and empower the IT Support team, ensuring reliable and responsive technology services
Drive service quality, incident resolution, SLA performance and continuous improvement
Act as the primary technology liaison between business leaders and Group IT
Represent business needs in Group IT projects and coordinate local implementation and readiness
Oversee infrastructure and workplace technology requirements, working closely with Group IT and external partners
Support cybersecurity, IT risk management and the implementation of Group security standards
Lead and coordinate IT projects, ensuring technology solutions support business priorities and deliver measurable outcomes
Identify opportunities for automation, BI, data and digitalisation to improve productivity and business performance
Build strong relationships with senior stakeholders and act as a trusted technology advisor
Manage IT priorities, budgets, vendors and resources while building a high-performing, service-oriented IT culture

Significant experience in IT management or senior IT leadership
Strong experience in IT support/service delivery
Knowledge of enterprise infrastructure, cybersecurity and IT risk
Experience with BI, analytics, automation and IT projects
Strong stakeholder and communication skills
Experience in a multinational or matrix organisation
Business-oriented mindset with strong problem-solving skills
Willingness to travel internationally (mostly Germany and South Africa) for extended periods