Senior Account Manager

Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences.

As a part of The Brandtech Group, we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results.

Role: Senior Account Manager

Location: New York, United States

About the role

You'll be the essential connective tissue between our clients and creative teams, ensuring both exceptional service and outstanding work that drives business results in partnership with a Senior Project Manager. Orchestrating fast-turnaround campaigns, always-on content, and creator-led projects across TikTok, Instagram, YouTube Shorts, and emerging platforms. Working at the intersection of client needs, strategic objectives, and creative execution, you'll translate business challenges into inspiring briefs that unlock our team's best thinking. You'll keep complex, multi-stream social projects moving smoothly from brief to publish, partnering closely with creatives, content creators, social media managers, and the client's brand teams. We're looking for someone who can nurture trusted client relationships while maintaining an unwavering commitment to quality and efficiency, finding opportunities to elevate our work while meeting deadlines and budgets. Success means satisfied clients who see tangible business impact from our partnership, delivered through streamlined processes that maximize creative potential.

What you will be doing

Manage day-to-day client relationships, serving as the primary point of contact for project discussions and delivery for cross-functional stakeholders (brand managers, internal teams, senior leadership) in partnership with the Senior Project Manager.

Collaborate on the development of project plans and timelines that ensure seamless execution across multiple workstreams

Spearhead the briefing process, translating client objectives into clear creative direction and transforming client feedback into actionable guidance for creative teams

Collaborate with strategy, creative, and production teams to deliver integrated solutions on time and on budget

Manage resource allocation and work intake; balance competing priorities across seven brands and escalate resourcing needs

Transform client feedback into actionable guidance for creative teams

Shape ongoing account plans that identify opportunities to strengthen and expand our partnership

Stay ahead of client business challenges to proactively suggest solutions

Deliver regular status updates and reports that demonstrate progress and results

Build and maintain strong internal relationships across the client's teams

Drive continuous improvement in how we serve the client

Ensure all content complies with brand guidelines, legal/regulatory standards, and platform policies.

What you need to be great in this role

A proven track record in account management, with experience handling prestigious consumer brands.

Demonstrated experience leading multi-brand or multi-product social programs (TikTok, Instagram, YouTube, and emerging channels, preferably in CPG, food & beverage, or retail) in a fast-paced environment

Strategic thinking that connects client business objectives to creative solutions

Proven ability to manage complex projects from brief to delivery

Expertise in translating client feedback into constructive direction for creative teams

Experience in food and beverage, retail, or consumer packaged goods a plus

A talent for building relationships at all levels within client organizations

The ability to balance client service excellence with agency priorities

Strong organizational and project management skills, ability to multitask and manage multiple deadlines simultaneously. Must be able to prioritize under pressure, and communicate clearly when timelines or scope shift.

An eye for creative quality and attention to detail

Crisis escalation and content risk management experience

Agentic mindset: ability to collaborate, break down complex production challenges, identify the most efficient path, and execute systematically

Social-native and trend-aware (TikTok/Reels short-form video comfort is a plus)

Strong client relationships characterized by trust, transparency, and mutual respect

Efficient project delivery that meets or exceeds timeline and budget expectations

High-quality creative work that drives measurable business results

Growth in account scope through expanded responsibilities and new initiatives

Positive feedback from both clients and internal teams

Smooth navigation of complex approval processes and stakeholder needs

Proactive identification of challenges and opportunities

At the time of this posting, the base salary for this position may range from $85,000.00 to $95,000.00 USD. Individual compensation varies based on job related factors, including location, business needs, level of responsibility, experience, and qualifications. The range listed is just one component of OLIVER’s total compensation package.

Req ID: 16634

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Our values shape everything we do

Be Ambitious to succeed

Be Imaginative to push the boundaries of what’s possible

Be Inspirational to do groundbreaking work

Be always learning and listening to understand

Be Results-focused to exceed expectations

Be actively pro-inclusive and anti-racist across our community, clients and creations

OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws.

OLIVER has set ambitious environmental goals around sustainability, with science-based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.