About The Role

Customer Service Representative | Guadalajara | On-Site

$18,000 MXN Gross + 8% Savings Fund +$1,0000 Food Vouchers + Major Medical Insurance

Here's the deal!

Some customer service jobs are about answering calls. This one is about helping people get the medication they need.

Every day, you'll speak with patients who have questions about their prescriptions, insurance coverage, refill requests, or delivery status. Sometimes they'll be frustrated. Sometimes they'll be confused. Sometimes they'll just need someone who can explain things clearly and help them move forward. That's where you make the difference.

You'll work with patients, pharmacies, insurance providers, and internal teams to make sure every prescription moves through the process as smoothly as possible. No medical background? That's okay. I

f you're someone who enjoys helping people, solving problems, and turning complicated situations into simple solutions, we'll teach you the rest.

Your day-to-day!

Support patients through phone, email, and text communication

Review prescription orders and provide clear, accurate information on status, coverage, and next steps

Proactively contact patients to resolve issues that may delay or prevent order fulfillment

Partner with pharmacies, insurance providers, and internal teams to ensure prescriptions are processed successfully

Guide patients through the platform and help them get the most from available services

Turn complex healthcare, insurance, and prescription processes into simple, easy-to-understand solutions

Navigate multiple systems and tools to research issues and identify solutions

Handle difficult conversations with empathy, professionalism, and confidence

Contribute as a supportive teammate and help create a positive team environment

What you need