About The Role

Job Purpose

Support business management, performance reporting, and transformation initiatives within Consumer Banking Operations through data analytics, process optimization, automation, and AI-enabled solutions. Partner with cross-functional stakeholders to drive operational excellence and support strategic business objectives.

Key Accountabilities

Business Performance Management & MIS Reporting
Business Planning & Financial Governance
Data Analytics & Visualization
Process Improvement & Automation
Digital & AI Transformation Support

Job Duties & responsibilities

Develop and maintain MIS reports, dashboards, and performance scorecards to support business and management decision-making.
Support budgeting, forecasting, expense tracking, and business performance analysis.
Analyze operational data and provide actionable insights through effective reporting and data visualization.
Develop automation solutions and digital tools to improve operational efficiency and productivity.
Support digital transformation and AI adoption initiatives to enhance business processes and operational effectiveness.
Collaborate with business, operations, technology, finance, risk, and regional stakeholders to deliver strategic initiatives and projects.
Prepare management presentations, business review materials, and project status updates for senior management.
Support project implementation activities, including requirements gathering, UAT coordination, documentation, and post-implementation reviews

Technical Experience

Experience in MIS reporting, business planning, data analytics, or performance management.
Hands-on experience in data analytics, data visualization, process automation, and digital or AI transformation initiatives, with the ability to translate business requirements into technology-enabled solutions. Experience in banking or financial services environments is highly preferred.
Proficiency in Microsoft Office 365, particularly Excel and PowerPoint.
Knowledge of SQL, Python, VBA, Power BI, Tableau, or related analytics and automation tools is preferred.
Familiarity with Generative AI, Agentic AI, Machine Learning applications, or AI-enabled business solutions will be an advantage

Professional knowledge and experience

Sund understanding of Financial Services, to specifically include a working knowledge and application of audit and banking regulations
Proven success leading management teams
Sound understanding of local competitors and the economy