About The Role

DescriptionABOUT US

The nonprofit YMCA of Western North Carolina strengthens local communities through youth development, healthy living, and social responsibility. Founded in 1889, we engage more than 100,000 people – regardless of age, income, or background – to nurture the potential of children and teens, improve the region’s health and well-being, and provide opportunities to give back and support the community. We do this through seven YMCAs, dozens of program sites, and YMCA Camp Watia. As the state’s largest provider of licensed school-age childcare, we give more than 1,000 children a day the opportunity to learn, grow, and thrive. We are made up of people of all ages, from all backgrounds, working side by side to ensure that everyone can reach their full potential with dignity. Thus, we are “For All”. Our core values are caring, honesty, respect, and responsibility, and they guide everything we do. We are committed to being an organization that exposes and addresses social constraints that limit and/or negatively affect all humans from all walks of life. We recruit staff who are passionate about giving back to the community, helping people, and upholding our core values. For more information, please visit <ymcawnc.org>.

ABOUT THE ROLE

As a Wellness Coach Lead, you will be responsible for delivering exceptional and outstanding service to all members, guests, and program participants. You will be responsible for complete performance of implemented wellness strategies, including helping members set physical activity processes and outcome goals, learning how to monitor and evaluate progress, and developing self-management skills consistent with sustained health behavior and increased exercise-related competence. As a Wellness Coach Lead, you are instrumental in serving members through wellness programs as well as operational responsibilities of the Wellness department. You will lead, train, and motivate Wellness Coaches. They must perform program responsibilities in accordance with the policies, goals, values, and mission established by the YMCA of WNC.

ESSENTIAL FUNCTIONS

Ensures that equipment and cleaning checklists for wellness equipment and supplies are completed during the shift.

Completes required facility rounds, checking all wellness areas.

Ensures proper implementation of wellness policies and procedures.

Schedules, implements, and documents coaching connections during shifts.

Creates and promotes a member-focused culture and models relationship-building skills (including Listen First) in all interactions by completing engagement tasks required by the department.

Assists leadership with planning and implementation of wellness events at the YMCA.

Assists leadership with management of Wellness floor needs, i.e., scheduling, equipment inventory/maintenance, special projects, or administrative work as assigned.

Supports the recruitment and retention of members by implementing wellness strategies.

Enforces all YMCA policies, rules, regulations, and procedures, including emergency and safety procedures.

Performs other duties as assigned.

ABOUT YOU

Qualifications

Must be at least 18 years of age or older.
Complete all Coach 1 and Coach 2 training and requirements
CPR and First Aid certification is required within 90 days of hire
Personal trainer or group exercise certifications are preferred but not required.

Knowledge, Skills, and Abilities

Attention to detail, with a consistently high level of responsiveness and follow-up.
Must have the ability and patience to instruct classes while using effective communication and human relations skills to handle situations with people of all socioeconomic levels.
Ability to teach and explain information to members.
Exceptional communication and customer service skills.
Must be a self-starter and able to work independently.

PHYSICAL ASPECTS OF THE JOB

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ability to constantly and quickly move to various locations in and around the entire facility

Be able to lift 25 pounds or more.

Physically perform all CPR and First Aid skills and/or assist as needed in emergency situations

Ability to stand for long periods of time.

Bend or stoop to reach various height levels.

PART-TIME BENEFITS

Free individual membership to all YMCA of WNC locations

Discounted membership for household members

Discounted program fees (swim lessons, youth sports, summer camp and more)

Start a 403(b) smart savings account on day one of employment (optional) and begin eligibility for YMCA retirement plan

Professional development opportunities through local and Y-USA trainings

The YMCA of Western North Carolina is committed to equal opportunity in terms and conditions of employment for all employees and job applicants without regard to race, color, faith, gender, pregnancy, national origin, age, disability, sexual orientation, gender identity, veteran status, citizenship status, genetic information, gender expression, or any other characteristic protected by applicable law, except where a bona fide occupational qualification applies.