General Manager Colerain Township

• General Manager – Dispensary
• Reports To: Regional Director of Retail Operations / Ownership

Location: The Garden Dispensary

Employment Type: Full-Time, Exempt Salaried Position

Position Summary

• The General Manager is responsible for the overall leadership, compliance, operational execution,
• financial performance, and team development of a licensed Ohio cannabis dispensary. This position
• serves as the senior leader of the dispensary and is accountable for driving sales growth, delivering
• exceptional customer experiences, maintaining regulatory compliance, and developing a high-performing
• team culture.
• The General Manager oversees all aspects of daily operations, including staffing, inventory management,
• financial controls, customer service, facility maintenance, security, and compliance with Ohio Division of
• Cannabis Control (DCC) regulations. The role requires a strategic leader who can balance operational
• excellence with employee development while achieving company performance goals.

Essential Duties & Responsibilities

Leadership & Team Development

• ● Provide leadership and direction for all dispensary employees, including Assistant General
• Managers, Inventory Managers, Supervisors, Receptionists, and Dispensary Agents.
• ● Recruit, hire, onboard, train, coach, and develop team members to support operational success
• and succession planning.
• ● Conduct regular performance evaluations, coaching conversations, and corrective action
• processes when necessary.
• ● Foster a culture of accountability, teamwork, customer service excellence, and continuous
• improvement.
• ● Lead weekly management meetings, team huddles, and ongoing employee development
• initiatives.
• ● Create and execute development plans for emerging leaders within the organization.
• ● Promote employee engagement, retention, recognition, and professional growth opportunities.
• ● Resolve employee concerns and workplace conflicts professionally and consistently.

Operations Management

• ● Direct all daily dispensary operations to ensure efficient and compliant workflows.
• ● Establish staffing plans and schedules that align with business demands while maintaining labor
• budget targets.
• ● Monitor store performance and implement operational improvements to increase productivity and
• customer satisfaction.
• ● Ensure all technology systems, including POS, inventory management, surveillance, and
• scheduling platforms, function properly.
• ● Maintain company standards for cleanliness, merchandising, organization, and facility
• appearance.
• ● Oversee drive-thru operations, curbside services, online order fulfillment, and in-store customer
• flow.
• ● Manage vendor relationships and coordinate facility repairs, maintenance, and operational
• services.

Compliance & Regulatory Oversight

• ● Ensure full compliance with all Ohio Division of Cannabis Control (DCC) regulations, Ohio
• Administrative Code requirements, and company policies.
• ● Maintain inspection readiness and serve as the primary point of contact during regulatory audits
• and inspections.
• ● Monitor changes in state regulations and implement operational updates as required.
• ● Ensure proper execution of customer verification, product dispensing, record retention, and
• reporting requirements.
• ● Oversee security procedures, access controls, surveillance systems, incident reporting, and
• emergency response protocols.
• ● Verify all required state, local, and company audits are completed accurately and on schedule.
• ● Ensure all employees maintain required licensing, certifications, and continuing education
• requirements.

Inventory & Product Management

• ● Maintain oversight of all inventory management processes, including receiving, storage, transfers,
• cycle counts, and audits.
• ● Ensure inventory discrepancies are investigated, documented, and resolved promptly.
• ● Oversee quarantine inventory procedures and product destruction processes in accordance with
• state regulations.
• ● Ensure accurate inventory reconciliation between METRC, POS systems, and physical inventory.
• ● Monitor product assortment, stock levels, and ordering practices to maximize sales opportunities
• and minimize out-of-stock conditions.
• ● Review inventory reports and partner with purchasing teams to optimize product availability and
• category performance.

Financial Management & Profitability

• ● Manage dispensary financial performance and accountability for revenue growth, profitability,
• labor management, and operational expenses.
• ● Analyze sales trends, labor metrics, and financial reports to identify opportunities for
• improvement.
• ● Develop action plans to achieve company sales goals and operational targets.
• ● Oversee cash handling procedures, daily deposits, reconciliations, and financial controls.
• ● Investigate cash variances and implement corrective actions when necessary.
• ● Ensure pricing accuracy, promotional execution, and inventory valuation standards are
• maintained.
• ● Participate in monthly business reviews and forecasting activities.

Customer Experience & Sales Performance

• ● Create and maintain a customer-focused culture centered on service, education, and product
• knowledge.
• ● Ensure every customer receives a welcoming, professional, and compliant experience.
• ● Monitor customer feedback, online reviews, and satisfaction metrics to identify opportunities for
• improvement.
• ● Lead initiatives to improve Average Order Value (AOV), Units Per Transaction (UPT), loyalty
• participation, and customer retention.
• ● Support marketing initiatives, promotional campaigns, community outreach, and brand awareness
• efforts.
• ● Resolve escalated customer concerns promptly and professionally.

Facility & Asset Management

• ● Maintain a safe, secure, and professional facility environment.
• ● Conduct regular facility inspections to identify maintenance, safety, or security concerns.
• ● Coordinate repairs, preventative maintenance, and vendor services.
• ● Ensure emergency preparedness plans and security procedures remain current and effective.
• ● Protect company assets through strong operational controls and accountability measures.

Performance Accountability

The General Manager is responsible for achieving company-established performance goals, including

but not limited to

Financial Performance

• ● Revenue Growth
• ● Gross Profit
• ● Labor Percentage
• ● Expense Control

Sales Performance

• ● Average Order Value (AOV)
• ● Units Per Transaction (UPT)
• ● Loyalty Enrollment
• ● Customer Retention

Operational Excellence

• ● Inventory Accuracy
• ● Audit Readiness
• ● Compliance Scores
• ● Delivery and Fulfillment Standards

Team Development

• ● Employee Retention
• ● Training Completion Rates
• ● Internal Promotions
• ● Leadership Development

Customer Experience

• ● Customer Satisfaction Scores
• ● Online Review Ratings
• ● Secret Shopper Performance
• ● Service Standards Compliance

Leadership Competencies

Successful candidates will demonstrate

• ● Strategic Thinking
• ● Leadership & Team Development
• ● Effective Communication
• ● Accountability & Ownership
• ● Operational Excellence
• ● Customer Focus
• ● Compliance Mindset
• ● Problem Solving & Decision Making
• ● Change Management
• ● Financial Acumen
• ● Conflict Resolution
• ● Time Management & Organization

Qualifications

Required

• ● Must be at least 21 years of age.
• ● Must possess or be eligible to obtain a Dispensary Employee License through the Ohio Division
• of Cannabis Control.
• ● Minimum of 5 years of retail, hospitality, pharmacy, or related management experience.
• ● Minimum of 3 years leading teams of 20 or more employees.
• ● Experience managing labor budgets, payroll, scheduling, and financial performance.
• ● Strong leadership, communication, and organizational skills.
• ● Ability to analyze reports and utilize data to drive business decisions.
• ● Ability to pass required state and federal background checks.

Preferred

• ● Cannabis industry management experience.
• ● Multi-unit retail management experience.
• ● Experience with METRC and Dutchie POS systems.
• ● Experience managing inventory audits and compliance programs.
• ● Experience opening new retail locations or leading high-growth operations.

Physical Requirements

• ● Ability to stand and walk for extended periods.
• ● Ability to lift and carry up to 30 pounds occasionally.
• ● Ability to bend, reach, and move throughout the facility.
• ● Ability to work evenings, weekends, holidays, and extended hours as business needs require.

Schedule & Compensation

• ● Full-Time, Exempt Position, Evenings, Weekends and Holidays
• ● Competitive Salary Based on Experience
• ● Performance-Based Bonus Eligibility
• ● Health, Dental, Vision, and Additional Benefits (where applicable)
• ● Paid Time Off and Company Holidays
• ● Professional Development Opportunities

Acknowledgment

• This job description is intended to outline the primary responsibilities and qualifications associated with
• this position. Duties and responsibilities may be modified at the discretion of the company to meet
• operational and regulatory requirements.
• The General Manager is expected to uphold all company policies and maintain compliance with all
• applicable Ohio Division of Cannabis Control regulations and company operating

Schedule & Compensation

 Full-time, salaried position

 Compensation

 Must complete the required DCC-compliant onboarding and annual continuing education training.