Assistant General Manager - Dispensary

Reports To: General Manager | Full-Time, Exempt |

About The Garden

• The Garden is proud to serve Ohio's cannabis community with integrity, compliance, and
• exceptional customer care. As the industry continues to expand, we remain committed to
• setting the standard for professional, safe, and educational cannabis retail experiences. We
• invest in our people through coaching, development, and opportunities for career
• advancement while delivering an outstanding experience for every guest.

Position Overview

• The Assistant General Manager (AGM) is a key operational leader responsible for
• supporting the General Manager in all aspects of dispensary performance. The AGM drives
• operational excellence, regulatory compliance, financial performance, inventory integrity,
• and exceptional guest experiences while developing high-performing teams. This position
• serves as the acting General Manager when required and plays a critical role in executing
• company initiatives, coaching leaders, and maintaining The Garden's culture of
• accountability.

Key Responsibilities

Regulatory Compliance & Risk Management

• Ensure compliance with Ohio Division of Cannabis Control (DCC) regulations, company

SOPs, and security requirements.

• Support METRC compliance, inventory controls, audits, and corrective action plans.
• Maintain audit-ready documentation and investigate operational discrepancies.

Retail Operations & Financial Performance

• Lead daily store operations and ensure efficient opening and closing procedures.
• Support labor management, scheduling, payroll accuracy, and productivity goals.
• Drive sales performance through KPI management including AOV, UPT, loyalty capture,

and customer service metrics.

Team Leadership & Talent Development

• Recruit, onboard, coach, and develop supervisors and team members.
• Conduct one-on-one coaching, performance evaluations, and development planning.
• Promote accountability, recognition, and succession planning.

Guest Experience & Sales Excellence

• Ensure every guest receives a compliant, educational, and welcoming experience.
• Resolve escalated guest concerns professionally.
• Coach teams on product knowledge, sales behaviors, and service standards.

Business Analytics & Reporting

• Review daily operational reports and KPIs.
• Partner with leadership to identify opportunities for operational improvement.
• Communicate results and action plans effectively across the leadership team.

Key Performance Indicators

Metric Goal

• Customer Service Meet Company - Goal
• Compliance Audit Score Meet Company - Goal
• Training Completion Meet Company - Goal
• Labor Budget Meet Company - Goal
• AOV Meet Company - Goal
• UPT Meet Company - Goal
• Loyalty Capture Meet Company - Goal

Inventory Accuracy

Required

• 21 years of age or older.
• High school diploma or GED.
• Three or more years of retail leadership experience.
• Experience leading teams, coaching performance, and managing KPIs.
• Knowledge of POS systems and Microsoft Office.

Preferred

• Cannabis industry leadership experience.
• Experience with METRC and Dutchie.
• Bachelor degree in Business or related field.

Working Conditions

• Flexible schedule including evenings, weekends, and holidays.
• Stand for extended periods and lift up to 25 pounds.
• Successfully complete required background checks and DCC licensing requirements.

Why This Role Matters

• The Assistant General Manager helps translate The Garden's strategy into daily execution.
• By developing leaders, maintaining compliance, improving operational performance, and
• delivering exceptional guest experiences, the AGM directly contributes to the success and
• continued growth of each dispensary.