ESR Operational Coordinator

This is an exciting opportunity to step into a pivotal role within the Single Corporate Service, supporting both Isle of Wight NHS Trust and Portsmouth Hospitals University NHS Trust.

As early adopters of the highly anticipated NHS workforce solution, our teams are at the forefront of changing how the NHS supports its people. This role sits right at the heart of that transformation. You will take charge of the day-to-day coordination of our current Electronic Staff Record (ESR) platform, keeping it running smoothly and securely, while directly helping us bridge the gap into the future of NHS workforce technology.

Key Responsibilities

• System Maintenance & Coordination: Oversee the daily operation of ESR, execute User Notice updates, and manage the registration, alteration, and removal of user access rights in line with approved security policies.
• Data Integrity & Hierarchies: Create, document, and update organisational, costing, and people hierarchies within ESR. Ensure all information is processed with a high degree of detail and accuracy.
• System Integration: Work directly with the Rostering and Talent Acquisition teams to ensure seamless data flows and workflow alignment between recruitment systems, e-rostering, and ESR.
• User Support & Technical Guidance: Respond to a variety of operational queries from managers and employees regarding ESR Self-Service and Smartcard access. Provide practical training and support to improve system utility across both trusts.
• National & Regional Liaison: Attend regional and national meetings to monitor functionality developments and escalate operational issues to the national central team when required.

The advert for this role closes on Sunday 2nd August 2026

Skills and Experience Required

Knowledge & Understanding

• A working knowledge of ESR functionality, user profiles (URPs), and hierarchy structures.
• An understanding of NHS Terms and Conditions of Service across staff groups.
• Knowledge of payroll processes and Information Governance requirements.

Experience

• Practical experience in data inputting, managing electronic filing systems, and raising ESR Service Requests.
• Experience working within an HR or corporate services environment, with a focus on resolving complex system or administrative queries.
• Demonstrated ability to support end-users, providing clear technical instruction over the telephone, in writing, and in person.

Desirable

• Experience utilising Business Intelligence (BI) within the ESR system.

The health and wellbeing of our staff is at the forefront of everything we do. We are proud to be able to offer our staff some fantastic benefits including our on-site Nursery, access to our free Beach Hut for those long summer days, our on-site Wellness Centre including a gym and a swimming pool, access to our fantastic staff networks including LGBTQ, Race Equality and DisAbility, and awards ceremonies to recognise your achievements. We believe we can offer support to all of our staff when they need it the most.

We welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, colour, religion, disability, sexual orientation, and beliefs. 

For more information, please see our  People and OD Strategy 2026