Manager Shared Services

What can you expect as a FedEx team member?

• Career Mobility and Development : When you join FedEx, you’re joining a team with possibilities that literally span the world—from opportunities for advancement and location transfer, to training and leadership programs.
• Total Compensation and Benefits Package : We want to keep our employees for a long time, so we offer competitive benefits, opportunities for flexible work arrangements, and programs to support well-being.

Equal Opportunities

Our greatest asset at FedEx is our people. We are committed to building a diverse, equitable and inclusive workforce, and offer equal opportunities, fairness and respect to all regardless of who you are. We encourage you to apply even if you feel your experience does not align with all the aspects in the job description as you could be exactly who we need for this or another opportunity.

We do not tolerate discrimination or harassment based on race, color, ethnicity, national origin, religion, sex, age, genetic information, citizenship, disability, marital status, pregnancy, sexual orientation, gender identity, gender expression, veteran status or any other characteristic protected under national, state or local laws. We will reasonably accommodate team members and third parties with physical and mental disabilities.

" Please note that the Job will close at 12am on Posting Close date, so please submit your application prior to the Close Date"

Company

INT FedEx Express Transportation and Supply Chain Services (India) Pvt. Ltd.

City

Hyderabad

Scheduled Weekly Hours

48

Worker Type

Regular

Posting Start Date

15-Jul-2026

Posting Close Date

30-Oct-2026

Job Family

FXE-MEISA: Manager Global Business Services

Position Summary

Job Title: Manager - Governance and Value Realization

Position Summary

We are seeking a highly motivated and strategic Manager of Governance and Value Realization to lead our transformation oversight and benefits realization initiatives. This individual will be responsible for developing and implementing governance frameworks and value-tracking strategies that ensure projects deliver their intended financial and operational ROI. The Manager will play a key role in ensuring that changes to business processes, systems, and technology are strategically aligned, rigorously governed, and actively monitored for business value. The ideal candidate will have a strong background in portfolio management, financial analysis, leading high-level project assurances, and fostering a culture of continuous improvement to support overarching organizational goals.

Key Responsibilities

• Value Realization & Benefits Tracking: Conduct detailed business case reviews and establish baseline metrics for key changes to people, processes, and technology. Define, monitor, and measure KPI progress against defined financial and operational success metrics. Maintain a portfolio-level view of transformation initiatives to prioritize efforts, track realized value vs. expected ROI, and optimize enterprise impact.
• Project Leadership: Lead high-level cross-functional projects to manage and resolve significant business issues, balancing stakeholder requirements with strategic objectives within quality, time, and budget constraints.
• Governance & Executive Reporting: Design, develop, and manage enterprise governance structures (e.g., Steering Committees, Stage-Gate reviews). Serve in a proactive strategy and oversight role for key functional areas, providing executive management support. Support critical operating areas) by ensuring compliance, managing cross-functional risks, and implementing performance dashboards.
• Stakeholder Management: Act as the single point of contact for project governance, collaborating with stakeholders at all levels to assess strategic alignment, report on portfolio health, and enforce decision-making rights.
• Team Management: Select, train, develop, and motivate a staff of governance analysts, value realization managers, and project managers. Manage the department's operational budget and allocate oversight resources effectively.

Minimum Qualifications

• Bachelor's degree or equivalent in Business, Finance or a related discipline.
• MBA or Master's degree in Business Administration of related discipline, Leadership preferred.
• 5-10 years of professional experience in PMO/Portfolio Management, Value Realization, Corporate Governance, Management Consulting, or Finance, with an emphasis on strategic planning and data analysis.

Certifications

• Preferred but not required: Project Management Professional (PMP), Portfolio Management Professional (PfMP), or Value Management certifications (e.g., BRMP).

Desired Skills & Competencies

• Proven ability to innovate and produce high-quality results on a consistent basis.
• Significant project/process management and organizational change management experience.
• Strong understanding of business and financial planning functions.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Experience with eLearning authoring tools (e.g., Adobe Captivate).
• Excellent presentation, communication (verbal and written), and interpersonal skills.
• Ability to manage multiple priorities, define problems, collect data, establish facts, and draw valid conclusions.
• QDM Expert Certification is a plus.

General Accountabilities and Job Information

This role typically operates in a global or regional shared services environment and may require collaboration across time zones and functional boundaries.

Success in this role is measured through sustained improvements in audit accuracy, reduction in repeat defects and rework, stronger compliance adherence, improved governance effectiveness, and demonstrable impact to OTC business outcomes. Strong coaching and people-development capability with a track record of building high-performing, quality-focused teams.

High attention to detail, sound judgment, and a balanced approach to risk, compliance, customer experience, and productivity.

Experience with process transitions, shared services, global business services, or outsourced delivery ecosystems is an advantage.

Exposure to digital quality monitoring, workflow automation, and analytics-led continuous improvement is a plus.

JOB CATEGORY

First Line Management

JOB PURPOSE

• To provide advice and guidance at regional/divisional level and effectively manage a team of professionals and/or subject
• matter experts. Responsibilities may include interfacing with corporate level management

PEOPLE AND

PERFORMANCE

MANAGEMENT

• Recruits, develops, motivates and manages the team’s performance. Provides guidelines, support and coaching to ensure
• that team members have the competencies, capabilities, and tools to consistently deliver individual and team objectives

PLANNING

• Coordinates resources with team to ensure the identification and development of goals relating to business initiatives and
• activities within remit, and in alignment with divisional and corporate goals. Ensures all factors and risks are accounted for
• in team planning, leads team in communications of initiatives and activities to key stakeholders and secures commitment.
• Finalizes and presents plans to senior management for approval. Supports teams inside and outside department in the
• preparation of more complex business initiatives, business cases or plans as required.

TECHNICAL

EXPERTISE

• Maintains and develops expert knowledge of relevant FedEx standards and external requirements (including US/EMEA
• regulations), and managerial areas, including excellent understanding of the internal and external business environment.
• Builds team capabilities to provides expert advice on complex or unique issues, which often includes exploring new,
• dynamic or innovative business opportunities and solutions.

PROCESSES &

PROCEDURES

• Coordinates and leads the design of process improvements, systems development, or the implementation of best practice
• within area of expertise.

MAXIMISING

OPPORTUNITIES

• Proactively identifies and analyses business issues, opportunities, and constraints. Evaluates and makes decisions on
• high impact issues (e.g., significant resource investments, business dependent systems or activities, revenue generation).
• Leads and sponsors the implementation to ensure results are realized

RESEARCH &

ANALYSIS

• Supports department by conducting high quality analysis, issues recommendations and contributing to strategic planning,
• as required, within and across regions. Supports the development and communication of effective reports to key
• stakeholders, including executive/senior management.

PROJECT

MANAGEMENT

• Oversees team projects/initiatives within expertise in order to deliver results within time and budget. Supports the team
• using project management tools and processes to plan and control various project /programs. Leads and/or participates
• in the implementation phase of approved solutions.

BUDGET MANAGEMENT

• Manages the departmental budget and takes appropriate actions in order to optimize costs and to remain within agreed
• parameters.

COMPLIANCE

• Ensures assigned department activities are completed on time and effectively. This involves identifying opportunities to
• improve department quality and productivity, such as developing more effective ways of working that are consistent with
• internal priorities, policies, external regulatory and legal requirements, while also assessing potential risks to the
• department, project or wider business

ALIGNMENTS

• Builds effective networks relationships within own team and with key stakeholders across the business in order to achieve
• optimal business outcomes. Maintains external alignments with customers, relevant subject matter experts (SMEs) or
• external bodies as required. Represents company in external organizations
• Bachelor (Required)