Import/Export Specialist

Azelis is a leading global innovation service provider in the specialty chemical and food ingredients industry present in 64 countries across the globe with 4,100 employees. Our knowledgeable teams of industry, market and technical experts are dedicated to a specific market within Life Sciences and Industrial Chemicals. Azelis Group NV is listed on Euronext Brussels under ticker AZE. Across our extensive network of more than 70 application laboratories, our award-winning staff help develop formulations and provide technical guidance throughout the customers’ product development process.

We are looking for a " Import/Export Specialist" for our Supply Chain team. The position is based at our headquarters in Ümraniye, Istanbul. This is a hybrid role, requiring 3 days per week in the office and 2 days working from home.

Main Accountabilities

Ensure optimal logistics service to Principals & Customers

• Process purchase orders and sales orders in Azelis ERP, use Masterplanning and MetaMaze where available. Advise Planner/Commercial Assistant of any deviations (price issues, quantities, dates, regulatory ...).
• For direct deliveries, request order release to Credit Control. Confirm orders and send order confirmations to Customers.
• Follow up on open orders and ensure proper daily update of backorder lines, use Workspaces. Interact with Sales Administrators to confirm goods’ availability. Liaise with the planner to tackle any blocking point (data issue, shortages, transport) which would prevent/ delay delivery . Advise the Commercial Assistants o n any blocking point which would prevent/delay direct deliveries to Customers .
• Ensure orders’ upstream logistics continuity (transport and import arrangement, stock advice where applicable). Interact with Principals, Forwarders and Warehouses. For direct deliveries, interact with Customers, handle their requests related to order follow-up. Accrue any logistics costs relative to the orders (including transport, surcharges & demurrages, other logistics costs). Ensure the provision of auto-charges is correctly calculated . In case of deviations, inform the Logistics t eam.
• Propose logistics solutions in case of issues, in cooperation with logistics/commercial t eam m embers.
• Handle transactions closing. Ensure proper and on-time suppliers invoice matching. Raise credit notes/reinvoicing.
• Master ERP functionality linked to order handling to provide best quality of service to P rincipals/ C ustomers to improve operational efficiency. In collaboration with P lanner, support the creation of logistics & administration p rincipal profiles.
• Perform stock countings and adjustments in collaboration with Planners and Logistics t eam .

Ensure conformance & contribute to sustainability

• Ensure compliance with all QA , SHE and Imports requirements, procedures and working instructions in order to maintain high service standards and quality of Data Management.
• Process amendments and review non-conformances on a daily basis , together with the Planner, Commercial Assistant, SHEQ Team, Logistics Team, and Logistics Providers. Provide feedback to Stakeholders to allow closing of non-conformances in CRM.
• Translate the Group’s Sustainability Strategy into concrete job-related actions.

Contribute to continuous process optimization and excellent teamwork

• Provide regular feedback to supply chain business process owners and ERP k ey u s ers to enable operational excellence, efficiency and effectiveness.
• Develop expertise in processes and work instructions related to own scope and support development of best practices.
• C ontribute to continuous improvement of logistics to ensure efficient cost - quality – lead time balance.
• Act as back-up within the S upply Chain Administration team as required.

Experience, Skills & Education

• University degree in a relevant field
• Proven experience in s upply c hain and i mports.
• Passionate about achieving goals/targets, high service level standards.
• Team-player, strong communication skills, good knowledge of English.
• Excellent organisational skills and autonomy, advanced user of various IT tools & ERP systems
• Understanding of supplier, customer and market dynamics and requirements
• Ability to adapt to new & changing requirements and a flexible approach to working with pressure.