About The Role

Lead and inspire all operational departments, including Front Office, Housekeeping, Food & Beverage, Engineering, and Security.
Ensure seamless day-to-day operations while continuously identifying opportunities to enhance efficiency, service quality and keeping the KR O MO Story alive.
Champion guest satisfaction through feedback management, service recovery, and continuous improvement initiatives.
Drive financial performance through effective budgeting, forecasting, cost control, and revenue optimisation.
Develop, coach, and empower department leaders to build high-performing and engaged teams.
Partner closely with Sales, Marketing, Finance, and support functions to achieve business and commercial objectives.
Foster a culture that reflects the hotel's lifestyle brand, values, and guest experience standards.
Ensure compliance with safety regulations, operational policies, and brand standards.
Monitor and analyse operational performance, guest satisfaction metrics, and KPIs to drive results and accountability.
Lead special projects, operational innovations, and change initiatives that enhance both guest and team experiences.

Degree in Hospitality Management, Business, or related field (preferred)
Strong experience in senior hotel operations, ideally in 5 star lifestyle Hotel with a food and beverage background being an advantage
Solid knowledge of hotel operations departments
Strong leadership and people development skills
Experience in strategic planning, budgeting, forecasting, and financial management
Familiar with hotel systems (PMS and operational tools)
Strong communication skills and guest-focused mindset
Fluent in English and Thai language skills would be an advantage
Flexibility to work shifts, weekends, and holidays

What we value most at Hilton: Hospitality, Integrity, Leadership, Teamwork, Ownership, and a “Now” mindset that drives action and excellence.