Senior IT Service Engineer

About us

First Digital is a digital asset focused trust, custody, financial technology company at the vanguard of the emerging digitalization of assets, where the full value for your worldly assets can finally unite like other digital data. Our best-in-class custodian and near-banking layer enables previously unattainable options for payments, asset management and access to products that can help enhance financial inclusion.

Our infrastructure – including FDUSD, Asia’s 1st home grown blockchain-based USD stable-coin – Developed to help economies, institutions and developers gain access to technology breakthroughs and capitalize on the digital evolution of finance, trust, and technology.

About the role

We are seeking a dedicated and detail-oriented IT Service Engineer (Microsoft 365) to join our Enterprise Technology team. This is an excellent opportunity for early-career professionals to gain exposure to enterprise IT operations within a fast-growing fintech company at the forefront of the digital asset and crypto industry.

In this role, you will support our internal IT infrastructure with a focus on endpoint management, Microsoft 365 security, and identity access controls. You will work alongside experienced professionals in a high-performance environment and contribute to our broader mission of delivering secure, efficient, and scalable technology services.

What you'll do

Technical Support: Provide first-line support for hardware, software, and network-related issues to ensure operational continuity and user satisfaction.

Endpoint Management: Administer and maintain end-user devices using Microsoft 365 Endpoint Manager and related tools.

Identity & Access Management (IAM): Assist with the management of user identities, roles, and access rights via Azure Active Directory (Entra ID).

IT Asset Management: Support the tracking and lifecycle management of IT assets, including inventory, procurement, and decommissioning.

Security Operations: Help enforce security standards across IT services, including Microsoft 365 security configurations such as Conditional Access, Email Quarantine, and Endpoint Protection.

User Awareness: Promote best practices in cybersecurity through user support and training initiatives.

What we're looking for

1–3 years of experience in IT support or system administration, including endpoint and mobile device management

Proficiency in Microsoft 365 administration, including Endpoint Manager, Defender, and Azure/Entra ID

Familiarity with cloud technologies and modern IT service management practices

Strong understanding of security fundamentals and a proactive approach to risk mitigation

Excellent problem-solving skills and the ability to work independently in a fast-paced environment

Strong written and verbal communication skills

Ability to work under pressure and adapt to rapidly changing priorities

Capable of supporting users both on-site and remotely

Experience with Microsoft 365 Admin Center, Power Automate, Confluence, and Jira is a plus

Recent graduates with relevant technical knowledge and strong interest in IT and cybersecurity are encouraged to apply

Why Join Us?

Competitive Compensation – We offer a remuneration package that reflects your expertise and contributions.

Transportation Support – A monthly allowance to assist with your commute.

Comprehensive Benefits – Life, medical, and dental coverage for your well-being.

Professional Development – A US$4,000 education allowance to support your continuous learning.

Career Growth – Strong prospects for advancement within a dynamic organization.

Team Engagement – Regular activities to foster collaboration and a positive work environment.

#LI-Onsite

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. First Digital Trust reserves the right to amend this job description at any time.