Tech Support Analyst - Gurgaon, Delhi NCR

Location: India (Retail, Corporate &; International Support) Reports To: Technical Operations &; Support Manager The Tech Support Analyst is responsible for delivering high-quality second-line IT support across Retail, Corporate and international environments, with a key focus on supporting India operations and collaborating with UK/EU and US IT teams. The role owns incidents end-to-end, acts as an escalation point for Junior Tech Support Analysts, coordinates third-party vendors and contributes to service improvements, technology deployments and new store openings. This role requires strong technical capability, operational ownership and the ability to work independently while supporting stakeholders across multiple...