About The Role

Job Overview

AMB Sports + Entertainment is seeking enthusiastic, detail-oriented individuals to assist with operational execution during our Major Events. This role offers a unique opportunity to gain hands-on experience in event management and operations while being part of some of the most exciting world-class events in Atlanta.

Key Responsibilities

As a Fan Experience Event Day Operations Associate, you will play a vital role in ensuring a seamless event experience for our guests. Responsibilities include, but are not limited to:

Pre-Event Signage Deployment: Assist with the setup of exterior and interior signage to ensure fans are guided efficiently throughout the stadium.
Pre-Event Checks: Conduct inspections of various areas to confirm stadium readiness and identify any last-minute needs before gates open.
Monitor Operational Flow: Observe and address lines at entry points, concessions, and other fan interaction areas to optimize wait times and improve the overall guest experience.
Track and Report Fan Insights: Document observations and feedback during events—such as bottlenecks, signage effectiveness, operational successes, and sound quality—to provide actionable insights for enhancing future events.
Mid-Event Signage Swaps: Transition signage between ingress and egress to manage fan flow as they arrive and depart.
Rideshare Traffic Control: Support traffic management by guiding rideshare vehicles to designated pick-up and drop-off areas.
MARTA Egress Assistance: Collaborate with MARTA staff to manage crowd flow and direct fans to public transit options during departure.
General Event Support: Assist with additional operational tasks throughout the event to ensure a smooth experience from start to finish.

Requirements

Must be at least a college sophomore maintaining a minimum 3.0 GPA.
Must be available to work weekends and late evenings, as event schedules vary.
Must be able to perform physical labor, including lifting and moving event materials.
Demonstrated ability to work effectively as part of a team with a positive, proactive attitude in fast-paced environments.
Strong communication skills when engaging with fans, teammates, and staff at all levels.
A genuine commitment to contributing to an exceptional guest experience at Mercedes-Benz Stadium.