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Transformation Manager

WhyHireWrong? · Remote, United Kingdom

Customer SuccessRemoteExternal listingcontract5 days ago

About The Role

I represent an early-stage AI operations platform that automates end-to-end workflows for retail and CPG enterprises. The client name stays discreet until you're in process. Founded by a serial entrepreneur (Rohlik Group). Strong traction, real customers, early stage.

This is a consultant-in-residence role. You build a new function from scratch: owning the customer's business transformation, delivering measurable P&L impact, and expanding from pilot to enterprise-wide adoption. Not customer success. Not project management.

Responsibilities

  • Own the customer's transformation end-to-end. From initial pilot through enterprise-wide deployment. You are accountable for business outcomes, not feature adoption.
  • Build investment-grade business cases for every engagement. Baseline current operations, model the ROI, and present recommendations to C-level stakeholders. You sell through expertise and evidence, not relationships.
  • Lead discovery across customer functions: category management, supply chain, finance operations. Identify where automation drives measurable margin or cost impact.
  • Present to and influence executive boards. You operate as a trusted advisor. When challenged, you rebuild the case with sharper data and come back stronger.
  • Scale from pilot to multi-million dollar programs. Identify the next highest-impact workflows, build the investment case for each, and drive adoption across the organization.
  • Shape the transformation function as it grows. Define how engagements are structured, how success is measured, and how insights compound. Build the playbook from scratch.
  • Travel to Prague for customer on-sites, internal alignment, and the final interview stages.

Real requirements (must-haves, no nice-to-haves)

  • Strategic transformation leadership. You have led significant operational or digital change programs that delivered measurable business outcomes. You can name the baseline, the change, and the P&L impact.
  • Retail or CPG domain experience. Your background includes hands-on project work within retail, FMCG, or CPG environments. You understand category management, supply chain operations, or finance processes in that world.
  • C-level communication and influence. You have presented to and been challenged by executive leadership. You build data-backed business cases and sell through credibility, not authority or tenure.
  • Ownership of business outcomes, not just delivery. Your track record is measured in margin improvement, cost reduction, or revenue impact. Not features launched, projects completed, or satisfaction scores.
  • Building from ambiguity. You have operated in environments where the role, process, or organization didn't exist yet. You built it. You're comfortable without a playbook and write your own.

Preferred but not required

  • Experience in management or strategy consulting (advisory, not industry-only background)
  • Familiarity with automation, AI, or operations platforms
  • Experience expanding a pilot engagement into an enterprise-wide program
  • EU AI Act compliance
  • I use TeamTailor's built-in Co-Pilot to extract signals from CVs, but the screening decision belongs to a human person. No automated decisions are made about your candidacy.

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