Customer Services Officer

Customer Services Officer

Buller District Council | Reefton, New Zealand

Part Time | Permanent | 20 hours per week

Join the Buller District Council Team! | Hono atu ki te roopu Kaunihera a rohe o Buller!

Are you passionate about your community and delivering great customer service? We are looking for a friendly, organised and proactive Customer Services Officer to join our Reefton team.

Reefton Visitor Service Centre is open Monday to Saturday for around 6 months, Monday to Sunday, approximately 6 months (summer/warmer period)

Who are we? | Ko wai tatou?

At Buller District Council, we are a dedicated, customer-focused team committed to maintaining the beauty of our region – from Karamea to Punakaiki and inland to the environs of Reefton. This is your unique opportunity to step into the wilderness and make a tangible difference in the Buller District. If you possess the expertise and a proactive attitude to deliver exceptional service to our community, we’d love to hear from you!

Why Join Us? | He aha te hono mai ki a mātau?

Thrive in a values-driven workplace that celebrates diversity, inclusion, and professional development through various learning opportunities, benefits, and recognition.

• Work in a scenic district with a great lifestyle balance
• Be part of a collaborative and supportive team with a high focus on wellbeing
• Southern Cross Health Insurance

What Will You Do? | Ka aha koe?

Key responsibilities will include

• Provide professional, helpful and efficient service to internal and external customers
• Handle enquiries in person, over the phone and via email
• Support council services such as dog registrations, rates enquiries, cashiering and processing payments
• Assist with library activities, shelving, ICT sessions and community events
• Share local knowledge and promoting Reefton and the wider Buller region to visitors
• Assist with daily facility presentation and supporting Reefton Theatre activities where required
• Work collaboratively with Council teams, including the Westport Customer Services team

Who Are You? | Ko wai koe?

We are looking for someone with

• The ability to work rostered shifts across Monday to Sunday
• A positive, approachable and customer-focused attitude
• Strong communication and problem-solving skills
• Confidence with computers and willingness to learn new systems
• Ability to work rostered shifts across Monday to Sunday
• A team player who can adapt to change and contribute to a supportive work environment

• Previous experience in customer service, administration or library work is an advantage, but what matters most is your commitment to providing exceptional service.
• If you're ready to make a significant impact and work in a supportive, forward-thinking environment, we’d love to hear from you!
• Please find the position description here: https://tinyurl.com/mrwjrtf7
• All applications are required to be accompanied by a cover letter and a copy of your current Curriculum Vitae.
• Any enquiries about this role please email: [email hidden]
• Applications close: 3PM, Friday 14 August 2026