Passenger Service Agent (PRM) Flexible Working - Gatwick Airport

Aviation recruitment experts Optime Group have a fantastic opportunity to join a leading client at Gatwick Airport. As a Passenger Service Agent, you’ll support travellers who need special assistance – helping them through the airport with care and professionalism.

Planned Start Dates

• 3rd August 2026
• 10th August 2026
• 17th August 2026

What’s on offer

• £13.45 per hour for the first 3 months, increasing to £14.71 per hour after 3 months of service (paid weekly)
• Hours: 21 hours per week
• Please note: There will no holiday accepted between the 15th August to 15th October.
• You must pick up a minimum of 3 shifts per week . Including 1 weekend day. (Shift timing examples below)
• Shift times: Between the hours of 03:00am and 00:00am. You must be able to pick up early shifts.
• Average of 6 to 9 hour shifts each day.
• Weekly pay (every Friday)
• Full training and airport pass provided.
• Temp to Perm (performance-based)

Key responsibilities

• Being professional, polite and courteous at all times.
• Escorting arriving and departing special assistance passengers (along with accompanying family as necessary) through the airport either on foot, by wheelchair or electric buggy/caddy as depicted by their categorisation.
• Providing assistance with the passenger luggage.
• Completing the Daily Equipment Check Sheet, to maintain the operational reliability of the equipment, reporting where necessary, any equipment defects in line with the equipment inspection procedure.
• Ensuring that wheelchairs and buggies are always clean and tidy.
• Ensure that Centralised Control is updated on progress by use of IT handsets.
• Ensure that all necessary paperwork is completed legibly and submitted promptly.
• Any additional reasonable duties, as assigned by operational management.
• This is not a Check-In Agent role.

Shifts available

Below are the shifts that will be available on the App, you must be able to work 3 to 4 shifts per week and able to work both AM and PM shifts below. This is not a full-time role.

• 03:00am to 09:00am
• 04:00am to 08:00am
• 05:00am to 11:00am
• 11:00am to 18:00pm
• 17:00pm to 23:00pm

What you’ll need

• Valid manual UK driving licence (preferable)
• Great work ethic
• Excellent communication skills
• Strong customer service approach
• Self-motivated and proactive
• Ability to multitask and stay calm under pressure
• Previous airport experience (advantageous but not essential)
• UK Settled Status (if applicable)
• 5-year address history
• 5-year reference history
• Must pass a basic DBS check post-interview (as per CAA regulations)

• PLEASE NOTE: As this position is in the aviation industry, successful applicants must be able to provide 5-year checkable history.
• For an opportunity to join one of the largest operations in Gatwick Airport, please submit your CV to apply today!
• Optime Group is acting as an Employment Business in relation to this vacancy.