Business Analyst US time zone

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Business Analyst is a seasoned subject matter expert, responsible for working with internal and external clients to determine requirements and to define solutions to address complex business, process and systems problems, and improvements in the organization.

This role acts as a liaison among stakeholders in order to understand the structure, policies, and operations of an organization, and to recommend solutions that enable the organization to achieve its goals.

Key responsibilities

• Support the definition of processes and policies, supply business rules and procedures, and communicate the contexts in which the rules, processes and polices are applied
• Own E-commerce Management content ensuring that all the processes and subprocesses are properly captured, maintained, and executed
• Provide input into and execute user documentation and training material
• Liaise with vendors and distributors with regards to new catalogue releases
• Support the Lead in process and the platform improvement
• Work with various internal teams to help drive tools and process improvements
• Improve e-commerce content management, online customer experience
• Run ongoing Feature/Requirement testing
• Guide team members to ensure data accuracy
• Coordinate with the co-workers, lead persons and other departments as appropriate
• Run reports when required - high levels of data manipulation
• Drive appropriate data-oriented analysis, adoption of technology solutions and process improvement projects to achieve operational and business goals
• Work closely with all countries to improve operational aspects of their business in providing a great customer experience
• Support onboarding new countries/clients on our E-commerce platform
• Provide full technical support for B2B integrations with client procurement tools
• US timezone

Academic qualifications and certifications

• Bachelor’s degree or equivalent in Business or Information Technology or a related field.
• Project management certification would be advantageous.
• Professional in Business Analysis certification is preferred.
• IIBA Membership required.
• Relevant technology certification(s) required, such as ITIL.

Required experience

• Seasoned experience as a Business Analyst gained within a technology services environment.
• Seasoned experience as a system administrator or developer would be advantageous.
• Seasoned experience in and with all operational aspects of a Services business, preferably with a Systems Integrator.
• Seasoned experience in the business requirement gathering, use case definition, process mapping and implementing new services and systems.

Workplace type

Hybrid Working

About NTT DATA

• NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune
• Global 100. We are committed to accelerating client success and positively impacting society through
• responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with
• unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and
• application services. Our consulting and industry solutions help organizations and society move
• confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more
• than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as
• established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each
• year in R&D.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

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