Customer Support Officer (Dutch/Flemish & French)

MeDirect is a Maltese digital bank, founded in 2004, with over 160,000 clients and operations in Malta and Belgium. We offer a wide range of financial services to both retail and corporate clients, including daily banking, savings, and corporate services .

We are always on the lookout for determined and hard-working individuals who are eager to take the next step in their career. At MeDirect, we strive to provide an exceptional employment experience, fostering growth, collaboration, and innovation

Role Overview

Working closely with the Wealth Support - Manager, you will be supporting our Belgian and Dutch customers throughout their customer journey. You will be joining a fast-paced, innovative environment and a vibrant and dynamic team. We are driven by providing excellent customer service which in turn provides you with an excellent opportunity to grow and learn.

Our shift hours are between 9 am and 8 pm in combination with a hybrid working model, this adds value to your personal planning and work life balance. The role also provides the opportunity to gain a professional certificate in Bank Mediation (Febelfin – Wet Willems).

The selected candidate should be willing to relocate to Malta.

Duties and responsibilities

• Attracting new customers by answering incoming calls and responding to customer emails
• Responding and resolving customer queries and escalating technical issues, whilst finding and explaining the best solution to solve the problem
• Providing customers with information about the Bank’s products and services
• Following up on customers’ instructions including payments, placement of trades, transfer of investment portfolios, and account opening and closure
• Supporting the Bank’s marketing strategy throughout various campaigns focusing on savings and wealth products

Required knowledge, skills and experience

• Native Flemish/Dutch and French (both required) language proficiency - Dutch-only speakers are also encouraged to apply.
• Excellent verbal and written communication skills in English is a plus
• Previous experience in a customer service role will be considered an asset