CAS Account Manager

About Bazaarvoice

At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products.

The problem we are trying to solve : Brands and retailers struggle to make real connections with consumers. It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty.

Our brand promise : closing the gap between brands and consumers.

Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia.

It’s official: Bazaarvoice is a Great Place to Work in the US , Australia, India, Lithuania, France, Germany and the UK!

What you will do

• Respond efficiently to incoming client inquiries and issues, turning challenging situations into positive, successful experiences.
• Partner closely with Sales and Customer Success teams to address client requests, keep internal stakeholders aligned, and ensure a seamless service experience.
• Conduct targeted platform demonstrations and walkthroughs for clients who need extra guidance after using standard self-service onboarding resources.
• Act as a dependable point of contact, setting clear and realistic timelines with both internal teams and external clients during the resolution process.
• Process essential scope and contract adjustments based on client’s sampling goals.
• De-escalate high-friction client situations- including retention risks and dissatisfaction- while confidently addressing queries with professionalism.
• Track ongoing account issues and milestones, identifying potential roadblocks early and implementing swift solutions to keep client projects on schedule.

Who you are

• Fluency in English (both written and spoken) is required.
• Positive, self-starter attitude with a knack for creative problem solving.
• Customer-centric - you keep the best interest of clients in everything you do.
• Exceptional communication skills (oral and written).
• Skillful in time management, organization, and prioritization.
• Sufficient in meeting deadlines and expectations with minimal supervision.
• Fire in the belly - we hire people who bring passion to their work and their team.
• Bachelor’s Degree and 1-2 years of experience in account management, client success, marketing and/or social media preferred.