Medical Office Assistant / HIS Clerk On-Call

Family Health Care is seeking an on-call Medical Office Assistant / HIS Clerk at our clinic in Big Rapids.

Description: The Medical Office Assistant is a front desk employee responsible for checking in patients, scheduling appointments, answering phones, etc. The Health Information Services (HIS) Clerk is an entry-level position in the medical records department. This position handles confidential patient records, ensuring they are maintained in an organized manner and under strict security protocols.

Primary Responsibilities

• -Follow HIPAA to ensure confidentiality and access to patient health information.
• -Answer incoming phone calls and respond to medical records requests from patients.
• -Accurately performs all required procedures for processing release of information requests.
• -Performs other duties deemed necessary and assigned by the supervisor.

Qualifications

• -Excellent communication and organizational skills with the ability to pay attention to detail.
• -Experience in medical records management is preferred but not required.
• -Working knowledge of patient records systems is preferred.
• -Working knowledge of health care terminology is preferred
• -Must have typing and computer skills.
• -Good interpersonal communication skills to work with patients, providers, and coworkers.

Minimum Requirements

• -High School Graduate or GED equivalent
• -Previous medical records experience preferred but not required.
• -Basic office skills, including organization and communication.
• Family Health Care is an Equal Opportunity Employer.