Call Center Registered Nurse - Evergreen

Ready to Bring Your Acute Care Skills Home? Join Our Remote RN Team Supporting Our Military Communities!

Are you a seasoned ER or Med-Surg nurse looking for a meaningful, mission-driven role that lets you care for others without the scrubs and long drives to the hospital?

MPF Federal is hiring Remote Telehealth Triage Nurses (RNs) to join our 24/7 Nurse Advice Line—supporting veterans and their families—all from the comfort of your home.

This isn’t just a job; it’s your chance to use your clinical expertise, empathy, and critical thinking skills to guide patients through their toughest moments—all while achieving better work-life balance.

Pay & Perks

• $35.00/hr base rate
• Evening, night, and weekend differentials may apply
• 100% Remote – Work From Home
• Most schedules include Saturday and Sunday and do not rotate
• Shifts Available (Share Your Schedule Preference!)

Day Shifts

Evening Shifts

Night Shifts

Training

Approximately 6 Weeks Paid Training | Monday–Friday, 8:00 AM – 4:30 PM

Start Date

We hire for this position on a rolling basis with multiple start dates throughout the year. This posting is evergreen and represents ongoing hiring needs. Selected candidates will receive specific start-date options during the recruitment process.

What You’ll Do

• Triage Symptoms: Assess callers using evidence-based protocols
• Deliver Immediate Care Advice: Recommend next steps, from self-care to urgent care, calmly and confidently
• Offer Health Education: Counsel patients on medications, test results, and chronic condition management
• Crisis Triage: Handle behavioral health, emergency, and complex calls with empathy and grace
• Document Interactions: Accurately chart calls in our EHR and follow compliance protocols
• Team Collaboration: Work closely with a supportive leadership team and fellow remote RNs
• If you're an experienced nurse with a calm voice, a critical mind, and a heart for service—this is your moment to make a real difference.
• Apply now and be the steady hand guiding military families when they need it most—right from your home.

Requirements

You’re a Great Fit If You Have

• 5+ Years of Recent Hands-On Acute Care RN Experience
• ER or Med-Surg strongly preferred
• Current Compact RN License in good standing from the state you are physically in
• BSN Degree from an accredited American university
• Confidence with phone-based care and multi-screen computer systems
• Strong clinical judgment, emotional intelligence, and documentation skills
• A mission-first mindset and passion for serving military-connected communities

Bonus Points If You Also Have

• Experience with behavioral health, mother-baby, and/or peds
• Past work in telehealth, triage, or call center nursing
• Familiarity with military healthcare systems or VA patients

Tech & Work Environment

• Must have a hard-wired Ethernet internet connection (Wi-Fi only, satellite, or radio internet is not acceptable)
• Quiet, distraction-free home office space with a door for HIPAA compliance
• Metrics-driven environment – you’ll need to meet quality, handle time, and documentation goals

Federal Requirements

• Must be a U.S. Citizen
• Ability to pass a Public Trust Background Check & Drug Screening per federal guidelines
• Must be willing and able to obtain licenses in all 50 states (we support you here!)

Benefits

For nurses on our advice line, we will assist with licensure in all 50 states within the first 90 days of hire.

MPF Federal is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability. We offer a competitive compensation package including a competitive salary, medical benefits, PTO, holiday pay and more.

Visit website

MPF Federal is a team of highly experienced professionals dedicated to our clients’ needs. Headquartered in Gaithersburg, MD and we serve both the Federal Government and commercial clients. Established in 2012, MPF is a SBA Certified HUB Zone and Woman Owned SDB, DUNS# 078461876.

Our diverse team of professionals draws on a mixture of results-oriented methodologies and business savvy that bridges the gap between client requirements and results. We set measurable, ambitious performance standards and produce rapid results. Whether located at our corporate facilities or at one of our customers’ locations, we focus on achieving and surpassing measurable objectives on time and within budget. We foster an environment that facilitates success in all of our core business areas.