About The Role

Vienna 1030, fulltime

The Merchant Onboarding Associate works in close cooperation with the Partnership Managers in order to review and validate merchant documentation and business information. Their responsibility is to ensure accuracy, completeness, and compliance with KYC/KYB and internal requirements before merchant activation.

The Merchant Onboarding Associate is also responsible for assisting our restaurant and retail partners in onboarding their venues, ensuring their menus are updated on the platform and offering general day-to-day support.

Day-to day

Review and cross-check merchant documentation (KYC/KYB, contracts, entity records) collected by the Sales team
Approve or reject merchant cases in internal systems, with clear justification
Communicate with merchants and internal stakeholders by phone, text, or other channels to coordinate onboarding
Escalate incomplete, unclear, or high-risk cases per internal procedures
Onboarding venues into Wolt's Platform. This includes contracts, photography, menu, translation and Wolt app training.
Building relationships with our restaurant and retail partners by training them on using our systems and keeping them up to speed on any updates
Ensuring our portfolio of restaurants and retail shops reach the highest Wolt service standards by conducting frequent quality and satisfaction checks
Managing equipment inventory

Our humble expectations

Language skills in both German and English
Logical thinking with an eye for detail and aesthetics
Excellent communication and interpersonal skills with the ability to build rapport quickly
Structured and detail-oriented approach with a strong service and sales mindset
Strong prioritization and multitasking skills to manage competing tasks and deadlines efficiently
Calm and composed approach to handling high-stress situations
High level of motivation, drive, and resilience
Ability to work independently and as part of a team

The salary below is the monthly start salary for this position.

€2.738

To learn more about our benefits, please do not hesitate to bring this up with our Talent Acquisition Partner!

Next steps

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going! Please make sure to apply through our careers page, and submit your application in English!

<https://ams.at/su/p3NlE>