Field Service Engineer II (MAD-RP-ID)

COMPANY: Hitachi High-Tech America, Inc. (“HTA”)

TRAVEL: Up to 25% (domestically and internationally)

REMOTE WORK: Customer Remote (+50% Onsite) – Onsite 90% / Remote 10%

EXPECTED PAY RANGE: $26.27 - $36.13 hourly

This pay range is for the position’s base pay only. This position may be eligible for other compensation including incentive pay and/or allowances. Candidates will receive additional information during the interview and selection process.

POSITION SUMMARY

In this developmental position, the Field Service Engineer II (FSE) is spending a large portion of their time training under close supervision. The FSE typically receives detailed instructions on all work assignments, acquires job skills, and learns company policies and procedures to perform routine tasks. The FSE learns the hookup process for specific tools as well as their basic operation. Continued training programs are given to develop specific instrument skills, knowledge, and service techniques. The FSE is interfacing with customers and developing relationships with co-workers and managers.

PRIMARY RESPONSIBILITIES

• Complete assigned On the Job Training (OJT) with the goal of instrument certification
• Protect, manage, and maintain company property (i.e., traveling inventory, company care, test equipment, tools, etc.) in accordance with department policy/procedure
• Answer service calls and promptly return messages from customers in a manner meeting service department policy/practice expectations
• Maintain appropriate records of all work performed and training received
• Complete departmental and customer paperwork timely and with high quality
• Complete assigned formal training with a grade of 75% or higher on all tests
• Comply and adhere to company policies
• Portray professionalism and pride in appearance while conforming to policy
• Provide a positive attitude to all employees and customers
• Other duties as assigned
• EDUCATION, LICENSES, and/or CERTIFICATION REQUIREMENTS
• BS degree in Engineering (or related field) or equivalent combination of education and experience
• Must have and retain valid driver’s license in resident State and have your vehicle insured at all times

EXPERIENCE and TRAVEL REQUIREMENTS

• Two (2) years’ experience using digital volt meters, oscilloscopes, hand tools, and computers
• Must be eligible for and receive company credit card
• Willingness to relocate and/or travel
• Up to 25% travel (both internationally and domestically)

SKILLS and ABILITIES REQUIREMENTS / SAFETY REQUIREMENTS

Ability to effectively communicate information to customers and management regarding service activities and schedules

Ability to follow precise instruction

Ability to perform selected routine service calls (preventive maintenance and basic emergency service) on one or more models of a product line (measured by instrument certification)

Ability to install and qualify a system

Ability to work from schematics using various test equipment, mathematical calculation, and instrumentation

Knowledge of analog and digital circuitry

Ability to read blueprints and electrical schematics

Basic knowledge and understanding of physics and chemistry

Demonstrate strong work ethic

Demonstrate strong verbal and written communication skills with people at all levels within the organization and outside of the company

Ability to drive an automobile

Ability to see small objects within a confined area

Ability to identify and distinguish color-codes

Ability to quickly transport from location to location (i.e., air, car, etc.)

Ability to transport parts and toolbox from car to equipment site

Ability to lift up to 50 lbs.

Hand-eye coordination at a level to support a range of activities from very fine (delicate) to large, leveraged type item

Ability to hear audible noises

Must comply with all corporate safety requirements and directives

Expected to use PPE when required

Follow all equipment-specific safety protocols

Equal Opportunity Employer (EOE)

Hitachi High-Tech America, Inc. is an equal opportunity employer. Hitachi High-Tech America, Inc. is committed to equal employment opportunities for qualified applicants without discrimination on the basis of actual or perceived of race (including traits historically associated with race, such as natural hairstyle), color, national origin, ancestry, religious creed, age, sex, sexual orientation, gender (including gender expression and gender identity), marital status, registered domestic partner status, family status, military and veteran status, domestic violence victim status, medical condition (including genetic characteristics), physical or mental disability, pregnancy, or any other legally protected characteristic or status.

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [email hidden — sign in]