OPERATIONS SUPERVISOR

Operations Supervisor

Position Summary: The Operations Supervisor is responsible for managing collection routes, driver/laborer performance. This role ensures that all operations activities are performed safely, efficiently, and in compliance with company standards and regulations.

Principal Responsibilities

Operations Management

• Organize and schedule resources to accomplish daily activities.
• Plan, distribute, monitor, and follow-up on route assignments.
• Manage end-of-day check-in process, capturing key service, safety, and equipment issues.
• Monitor driver and laborer time and attendance, minimizing overtime.
• Review weekly demand/volume for routes and recommend re-routes.
• Set and monitor productivity, service, and safety targets.
• Conduct root cause investigations for all injuries and incidents.
• Visit customers and sites to evaluate and resolve safety issues.
• Ensure compliance with regulatory requirements (e.g., DOT, OSHA).

Safety Program Responsibilities

• Infield and desktop observations.
• Meeting prep and execution.
• Setting the example as a leader.
• Conducting regular safety training sessions and drills.
• Developing and implementing safety protocols and procedures.
• Performing safety audits and inspections.
• Investigating and reporting safety incidents and near-misses.
• Promoting a culture of safety and continuous improvement.

Qualifications

• High school diploma or G.E.D.; Associate's Degree preferred.
• Automotive Service Excellence (ASE) Certification (T3, T4, T5, T6, T7, T2, ASE T Master Certified).
• CDL Class B or higher with a safe driving record.
• Bilingual in Spanish and English.
• 6 years of experience in maintenance working with class 8 refuse trucks.
• 3 years of supervisory experience in operations or maintenance roles.
• Thorough knowledge of safe working practices, DOT, OSHA, and other federal and state regulations.

Skills and Abilities

• Strong leadership and coaching skills.
• Ability to manage both operations and maintenance teams.
• Excellent communication and organizational skills.
• Proficiency in maintenance software and administrative task.