Assistant Store Manager - Urban Jungle (Mercury)

• sectors. The Group’s head office is in Malta but is also present through offices in Italy, Cyprus, Morocco,
• Nigeria and Algeria.
• Though Hudson Holdings was founded in 2006, the Group’s roots reach as far back as 1987 when the first
• pair of NIKE was sold in Malta.
• Role purpose
• Supporting the store manager in the daily business operations of the retail store. Conducting general
• tasks which include supervising, communicating, and carrying out store duties to ensure the efficient
• operation of the store.

The key duties and responsibilities of the role are as follows

• Supervising, training, and motivating staff to perform at their ultimate best
• Assisting the retail store manager in planning and implementing strategies to attract customers
• Coordinating the daily customer service operations such as sales process, orders, and payments
• Tracking the progress of weekly, monthly, and annual objectives
• Monitoring and maintaining the store inventory
• Evaluating employee performance and identifying hiring and training needs
• Coaching and supporting new and existing sales associates in the store
• Suggesting sales techniques and ideas with the team to increase sales revenue
• Communicating with clients and evaluating their needs
• Evaluating consumer behavior and adjusting product positioning
• Producing reports and analysing and interpreting retail data
• Making sure that all employees adhere to company’s policies and guidelines
• Acting as a store representative and setting an example for the rest of the team
• Ensuring a high quality/standard of work and service throughout.

Core competencies, knowledge, and experience

• A minimum of 2 years’ experience working in a retail store, ideally occupying a supervisory or

leadership role

• Familiarity with financial and customer service principles
• Able to create and analyse reports, spreadsheets, and sales statistics
• Proficient user of MS Office
• Leadership and organizational abilities
• Interpersonal and communication skills
• Problem-solving attitude
• Flexibility to work in shifts