Retail Maintenance Specialist

Maintenance Specialist

Reporting to: Head of retail Ops & Excellence

Territory Responsibility: Country

Direct Reports: Customer Care Manager, Retail Project Manager, Retail Operations Coordinator

Key Stakeholders: Country Retail Business Managers, Landlords

Department: Country Commercial

Job Band: MGMT

Role Overview

The Maintenance Specialist is responsible for ensuring the proper functioning, safety, and maintenance of retail stores and facilities. The role supports daily operations by minimizing downtime, maintaining equipment, and ensuring a safe and welcoming environment for customers and employees.

What you will do

Preventive & Corrective Maintenance

• Perform regular inspections of store equipment, systems, and infrastructure
• Execute preventive maintenance plans to avoid breakdowns
• Diagnose and repair technical issues (electrical, plumbing, HVAC, fixtures, etc.)

Store Readiness & Operations

• Ensure the store is fully operational and compliant with safety standards at all times
• Respond quickly to maintenance requests to minimize disruption to business operations
• Support store openings, renovations, and closures when needed

Vendor & Contractor Management

• Coordinate with external service providers for specialized repairs and maintenance
• Monitor quality of work and ensure adherence to timelines and budgets

Health & Safety Compliance

• Ensure all maintenance activities comply with health, safety, and local regulations
• Conduct routine safety checks and report potential risks

Reporting & Documentation

• Maintain accurate records of maintenance activities and repairs
• Track maintenance costs and suggest improvements for efficiency

How you will be measured

• Average response time to maintenance requests
• Percentage of planned preventive maintenance completed on time
• Reduction in unexpected breakdowns
• Number of incidents impacting store operations
• Ability to optimize vendor costs
• Respect of deadlines by external providers and quality of interventions (low rework rate)
• Number of safety incidents linked to maintenance

Competencies required

• Strategic planning
• Strong collaboration skills
• Highly effective communication skills
• Financial acumen
• Analytical thinking
• Leadership skills
• Problem solving skills

What you will bring to the role

• 2+ years in operational leadership in a retail context
• Operational compliance and process ownership experience
• Budgetary planning and resource management experience
• Strong understanding of customer experience systems and feedback processes
• Familiarity with retail systems, tools, and automation
• Experience with opening/closing stores and retail lease oversight
• Fluency in English. Additional languages are advantageous