About The Role

The Phone Banking Specialist attends to the client's needs by receiving, investigating, and evaluating inquiries, requests, feedback, and complaints coming from various channels (phone, email, SMS, online facilities - Viber, Messenger, etc.). Within set parameters or guidelines, the Phone Banking Specialist decides how to best serve the clients. He/She interfaces and interacts with other teams within the bank. Responsibilities: Attends to client's needs by receiving, investigating, evaluating and resolving inquiries, requests, feedback, and complaints Exercises decision-making within set parameters and guidelines Interfaces/interact with other teams in the bank Qualifications: Graduate of a 4-year college course Good listening and comprehension skills Adequate communication skills (preferably in English) and can adjust to the language used by the client Able to follow a set schedule, which may include weekends, holiday, and graveyard Must be residing within Quezon City or nearby towns/cities/localities