About The Role

The candidate will play a key role in handling incidents, service requests, and application support activities , working in shifts and participating in on‑call rotations. This role also involves contributing to service improvement initiatives and supporting the  Disaster Recovery (DR) and live production activities.

The ideal candidate will have a strong understanding of core banking operations , solid troubleshooting capabilities, and previous experience providing L1/L2 application support in a banking environment . Technical expertise in Linux, PL/SQL, Dynatrace, Kubernetes, Docker, and Ansible is required.

Key Responsibilities

Provide production application support for WM IT Data platform applications and tools
Deliver high‑quality service by prioritizing, troubleshooting, and resolving issues raised by business teams
Analyze system, middleware, and application logs to identify and diagnose potential issues
Ensure effective service monitoring, reporting, and continuous improvement of service quality and availability
Actively contribute to Continuous Service Improvement initiatives , ensuring recurring issues and repetitive tasks are addressed through problem management or automation
Unix and Shell Scripting 
Data Warehouse, Data Platforms, Database, Oracle, PL-SQL & SQL 
Autosys and Middleware like MQ, Tomcat 
Cloud computing, Dynatrace, K8, Docker and Ansible 
Reporting tools like PowerBI/Tableau
ITIL Practices
English – Good level B2+