UX Design Manager

Key Responsibilities

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• Demonstrate a strong desire to continue growing your UX skills
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• Work effectively with UX Lead or Sr. UXer and other 3Pillar practices (PDM, PM, and Engineering)
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• Communicate to team and client a clear picture of what is in progress and when things will be delivered
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• Adjust to changes in priority and scope
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• Participate in UX and engagement rituals/meetings
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• Identify risks and escalate appropriately
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• Contribute to client presentations
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• Help prepare workshops
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• Suggest improvements to standard tools and processes
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• Participate in a collaborative team culture
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• Maintain an awareness of industry issues and trends and emerging technologies such as AI, with a view to incorporating these in future projects and staying ahead of the market.
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• Direct Oversight: Manage a team of Product Designers, taking full accountability for their professional wellbeing, performance, and day-to-day work output.
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• Performance Engineering: Set clear individual goals and performance expectations, ensuring every team member is actively progressing toward these targets.
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• Coaching & Mentorship: Provide consistent design feedback and coaching to elevate the team's craft and product thinking.
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• Culture Stewardship: Foster an inclusive, trust-based team culture that emphasizes accountability and continuous learning
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• Possess strong skills in interaction or visual design
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• Liaison to Client Leadership: Report directly into the client-side hierarchy (Head of Product Design) to ensure design work aligns with the Client’s transformation initiative.
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• Strategic Alignment: Partner with client-side Product and Engineering Managers to shape problem spaces, define success measures, and prioritize workstreams across the portfolio.
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• Stakeholder Navigation: Act as a senior advocate for evidence-led decision-making, representing the design team’s rationale and trade-offs in complex stakeholder environments

Minimum Qualifications

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• At least 3 years of experience in a client-facing UX position
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• At least 2 years of consulting experience
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• Expertise working with digital products, business logic, process, and a variety of clients
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• A knack for problem solving and a “roll up your sleeves” mentality
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• Entrepreneurial spirit with the ability to see the bigger picture among the details
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• Experience working with global teams is a big plus
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• Highly culturally aware
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• Strong communication skills
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• Practical knowledge and experience in Agile practices and Lean methodologies to build best-of-breed products