Inside Sales Associate

• We're looking for an Inside Sales Associate to join our growing office in Mason, OH!
• The Inside Sales Team is made up of outgoing and friendly people who put the customer first.

What you’ll do

Receive and respond to phone, e-mail and web-based inquiries regarding technical data/support, price, delivery, or application information from customers and representatives.

Develop clear and effective quotations for current and prospective customers, representatives and/or Regional Sales or Industry Sales.

Complete proactive open quote follow-up or new product information phone calls.

Establishes, develops and maintains relationships with current customers, prospective customers, Outside Sales and/or representatives to generate new business for the organization’s products and services.

Support new business development activities by follow-up phone calls on sales leads, as required.

Resolves customer complaints by investigating problems, developing solutions and making recommendations to management.

Back-up Inside Sales team with phone calls and email support as needed. Must address customers’ issues and ensure effective and responsive problem resolution.

What you'll need

• Two year degree, preferably in a technical field.
• 1+ year(s) customer service or sales experience.
• OR equivalent combination of education and experience
• CRM System experience