Case Management Worker - Own Door, Dublin

This role is to provide case management support to families from different nationalities. Own Door DH service is expanding, and further properties will be provided in Dublin for International Protection applicants who identify as part of the LGBTQI+ Community. The primary goal is to support these households to sustain their tenancies, settle into their new homes and communities, with focus on integration, developing strong networks and capacity building. You will be working directly with service users, to achieve the best outcomes, using the Depaul Support Toolkit and be able to access other relevant wraparound services needed for client’s progression.

Key Areas of Responsibility

• To work directly with service users, to achieve the best outcomes, using the Depaul Support Toolkit and be able to access other relevant wraparound services needed for client’s progression.
• To develop and maintain robust, effective working relationships with Local Authorities and other agencies, using an interagency approach.
• To assess clients’ needs and support them to achieve their goals.
• To advocate and empower clients to overcome various barriers they encounter and that impact their ability

sustain their tenancies.

• To ensure that all clients information is recorded and stored as required and in line with Data Protection regulations and Depaul’s Confidentiality Policy.
• To support the managers in reviewing the delivery of the service in light of the agreed Depaul Key Performance

Indicators and the requirements of external funders.

• To participate fully in meetings within Depaul and with external services, with the direction and support of the Line Manager.
• To work creatively and exercise initiative to help the service meet its core objectives and ensure service user’s needs are met.
• To work with the manager to develop the team to ensure its effectiveness in delivering agreed outcomes.
• To adhere fully to the Health & Safety Responsibilities
• To adhere fully to Organisational Risk Management Procedures, especially in relation to assessing risk and to

lone working.

• To ensure Depaul meets its strategic objectives, as detailed in the Service Delivery Plan for the service.
• To at all times undertake the role in a professional manner, always working in accordance with the aims, values and ethos of the Depaul.
• To participate fully in the supervision structure (including Induction and Progress reviews, monthly supervisions, JARs).
• To participate fully in all training, as required by the Organisation.
• To adhere to all Depaul People and Organisation Policies and Procedures, especially in regard to Professional Boundaries, Confidentiality & the Code of Conduct
• To contribute to the effective implementation of the Depaul’s Equal Opportunities Policy as it affects both the organisation and its work with service users.
• Undertake any other duties that may be required which are commensurate with the role.
• The above list is not exhaustive; additional areas of responsibility may be added over time and flexibility to cover for other staff roles is required from time to time.

Person Requirements

• Social Studies /Case Management Accredited Qualification
• Full Valid Driver’s Licence and access to the use of a car, as the role requires a degree of flexibility for travel.
• At least two years of working, as a case manager with service users with complex needs and co-ordinating support plans for service users.
• At least one year of regular use of IT systems with a good proficiency in Excel & Word
• Experience of working in liaison with other agencies within the voluntary and statutory sectors
• A clear understanding of the case management approach
• Experience in outreach or tenancy sustainment capacity
• Experience in working with families

WHY WORK FOR US?

Depaul is a cross border charity supporting some of the most marginalised individuals, couples and families experiencing homelessness. Our mission is to end homelessness and change the lives of those affected by it. Would you like to help us to meet our mission?

We are a values led organisation and aim, at all times, to live and breathe these values in our everyday work. Our values are based on four key principles:

• We celebrate the potential of people
• We put our words into action
• We aim to take a wider role in civil society
• We believe in rights and responsibilities