Intensive Case Manager - Housing First

Intensive Case Manager – Housing First

Reporting to Deputy Manager

• Contract Type - Permanent
• Multiple vacancies
• Dublin - Willingness to travel
• Fulltime - 35 hours per week (5/7 days)

1. Key Areas

• To work directly with service users, utilising a case management approach to ensure access to relevant wraparound services needed for the service user’s

progression.

• Advocate for and empower service users to facilitate access to support services
• Case Management of assigned service user caseload
• Delivering on DRHE Case and Case Management Protocols.
• Assessment of new service users and service user induction
• Building relationships with partners and identified support agencies
• Provision of crisis prevention and intervention strategies.
• Referral to health, social, addiction and other specialist resources and community services as required.
• Monitoring of support requirements of participants to sustain their accommodation i.e. rent payments etc. and work with the participant utilising motivational and recovery orientated techniques to ensure sustainment of accommodation.
• Adherence to Organisational Health & Safety Policies
• Strive to work creatively and take initiative to assist the service in achieving its core objectives and ensuring that the needs of service users are met.
• ·Participation in Out of Hours On Call Support Rota

1. Person Requirements

• Must possess a minimum of 2 years of experience in the homeless sector or a related field, with at least one year dedicated to coordinating support plans for service users with complex needs
• Have a deep understanding of the principles of Housing First
• Have a deep understanding of the root causes of homelessness and the challenges faced by individuals at risk.
• Candidates should have experience collaborating with various agencies in both voluntary and statutory sectors
• Experience in lone or off-site working is desirable
• Clear comprehension of the case management approach is crucial for success in this role.
• To attend and participate in team meetings and staff team days.
• To attend all mandatory training and any training deemed relevant to service delivery.
• To participate in regular supervision and annual appraisal, and help in identifying your own job-related development and training needs.
• To respect service users’ rights to confidentiality in our relationship with them as per the Depaul Confidentiality policy and code of conduct.
• To promote respect, diversity and equal opportunities.

The above list is not exhaustive; additional areas of responsibility may be added over time and flexibility to cover for other staff roles is required from time to time.

Notes - While the line manager is specified above, this does not preclude higher level grades from directing or reviewing work or setting dotted line collaborative working relationships between same or different level positions.

All tasks should be completed in an accurate manner and supported by a clear electronic and hard copy filing system.

WHY WORK FOR US?

Depaul is a cross border charity supporting some of the most marginalised individuals, couples and families experiencing homelessness. Our mission is to end homelessness and change the lives of those affected by it. Would you like to help us to meet our mission?

We are a values led organisation and aim, at all times, to live and breathe these values in our everyday work. Our values are based on four key principles:

• We celebrate the potential of people
• We put our words into action
• We aim to take a wider role in civil society
• We believe in rights and responsibilities