Analyst Rental Operations

Job Requirements

• Bachelor Degree
• 2+ year experience in Auditing or in legal department involving legal processes or in US eviction Process
• 3+ years in operations-related roles involving non-voice processes
• Responsible for the eviction process, to include working with counsel/Nationwide to file evictions accurately and timely via various portals.
• Assist in review and audit of eviction filings and overall demand/eviction process to maintain accuracy.
• Monitor progress/ timeline of eviction completion & ensure compliance as per State statutes.
• Monitor & update Yardi and eviction portals with details as required
• Coordinate with multiple stakeholders to execute/resolve eviction related activities/issues on a daily basis.
• Communicate with the quality team and other related stakeholders on process changes & Liaise with US Property Operations Team and/or evictions department/ Local eviction attorneys on compliance process.
• Should have very high level of attention to details & preferably possess legal language understanding.
• Should be able to identify process gaps and communicate with leads to implement the change
• Good interpersonal/ communication skills needed to handle multiple channels across with stakeholders.
• Should be able to comfortably navigate through new technology.
• Ensure productivity by maintaining files processed/day ratio as per target or as required· Contribute effectively to the monthly closure of tasks within deadlines·
• Help Your team lead in identifying & improving processes through various optimization initiatives.
• Adhere to the Quality Assurance score as determined