e-Commerce Manager

A leading company in the lifestyle and sporting industry is seeking a full-time E-Commerce Manager.

Job Description

Job Description

•  Maximise revenue and ensure annual e-commerce financial targets are met
•  Set the strategic directions, oversee and coordinate all e-commerce activity
•  Develop e-commerce product and pricing strategies; balancing business objectives
• and customer satisfaction
•  Stay connected to industry standards and competitors within the e-commerce capacity
• through conferences, bench marking activities, webinars, and collaboration with other
• partners
•  Evaluate the current e-commerce platform, conduct an analysis of potential
• alternatives and manage the change of platform if needed
•  Identify opportunities for site improvements to include usability, AB testing, response
• time, etc.
•  Ensure a best in class UI and UX experience to the customer
•  Manage various brands and brand suppliers for product expansion
•  Develop and execute campaigns/promotions, and manage launch plans and releases
• of new products
•  Implement cross-marketing programs together with brick and mortar retailers / partners
•  Establish, track, and measure business metrics of success such as web traffic,
• abandon rate, conversion, cost per click dollar, average order size and daily run rate
•  Oversee operational processes which involves logistics, warehousing and fulfilment
•  Identify opportunities to leverage new technologies to improve processes and develop
• repeatable processes
•  Oversee the recruitment and the management of the e-commerce team

Requirements

•  Working knowledge of ERP/CRM web based systems is a must
•  Strong analytical skills
•  Sound, up-to-date working knowledge in Google Analytics, AB Testing products,
• SEM including SEO, Emailing products like Mailchimp, etc.
•  Ability to directly lead and develop a small business unit and manage growth
•  Ability to develop strategy and manage its implementation
•  Customer focus and the ability to look at operations from the customer’s perspective
•  Knowledge and working experience of Social Media, digital online marketing
• channels and other online campaigns platform
•  Excellent command of English language (spoken & written)
•  Basic knowledge of the bicycle industry is a nice to have

Qualifications

• Any business degree or diploma but more importantly a good track record of managing a similar business.
• Additional CMS skills, certs in Digital Marketing, Google courses etc would be seen as an advantage.

Additional Information

• EA Licence No. 11C4878
• EA Personnel Reg No. R1330870