Client Success Manager

What You'll Do

• Onboard internal podcasters : You’ll guide them through setting up our software, recommended communication strategies, and how to drive podcast adoption.
• Proactively consult with clients: You’ll drive employee audience adoption, share best practices, and inspire creative approaches to their pods and their internal communication.
• Become work besties with our clients: Internal communication is all about building trust, and you’ll become a trusted colleague and adviser to our clients.
• Create and improve support resources: You’ll work on FAQs, guides, and templates to help scale self-serve resources to make our clients’ lives easier.

Must Haves

• 1–3 years in customer success, account management, or employee engagement communications
• Excellent written and verbal communication skills
• Passion for the employee experience and pride in making our partners feel supported
• A problem-solving mindset: resourceful, curious, and relentless on our clients’ behalf
• A passion for the future of work: You want to make work more human and fundamentally better for employees
• Comfort with remote work and common productivity tools (our stack: Google Suite, Slack, and Notion)
• An interest in using A.I. tools to help scale a fast-growing company
• A love for podcasts—you get why this makes so much sense for distributed teams

Nice To Haves

• Experience as customer success at a SaaS tool for HR or internal communications
• Experience doing multi-channel internal comms either in-house or at an agency
• Work experience at hybrid or remote companies with 1,000+ employees
• Experience expanding accounts to other functions of an organization