About The Role

In order to work in Ireland a non-EEA National, unless they are exempted, must hold a valid employment permit. Please review the Eligibility and requirements for an employment permit if you are unsure of your eligibility to apply for this vacancy.

End-to-End Operations Management of 3PL Warehouse

Responsible for the daily end-to-end operations management of a single warehouse in Europe under the 3PL model, covering inbound, outbound, and inventory management; ensure inventory accuracy, inbound/outbound timeliness, and stable order fulfillment quality.
Coordinate the standardized execution and continuous optimization of core operational processes, including inbound quality inspection, put-away and storage, picking and packing, and outbound shipping.
Monitor daily/weekly/monthly operational data of 3PL service providers, promptly identify abnormalities, and drive corrective actions to closure.

3PL Service Provider Coordination and SLA Management

Serve as the key point of contact with 3PL service providers, responsible for daily operational communication, issue escalation, and relationship management.
Develop and drive the implementation of SLA metrics for 3PL service providers, including timeliness, accuracy, damage rate, and capacity flexibility; conduct regular reviews and performance evaluations.
Lead operational quality audits of 3PL providers, identify service gaps, and drive improvements in areas such as labor, equipment, and system integration.

Process Optimization and Cost Efficiency Improvement

Continuously optimize operational efficiency, such as UPH, in core processes including inbound, packing, and sorting, to reduce per-unit handling costs.
Monitor warehouse capacity utilization and promote the implementation of storage strategies such as slow-moving inventory clearance and accurate replenishment/re-slotting to improve space efficiency.
Analyze cost drivers based on the 3PL pricing structure and drive cost-reduction initiatives, such as packaging optimization and route optimization.

Labor and Productivity Management

Conduct workforce demand planning based on business forecasts and monitor deviations between actual attendance and planned staffing.
Address unexcused absenteeism, improve employee retention, analyze fluctuations in labor costs through data, and propose improvement plans.

Inventory and Quality Control Management

Manage differentiated inbound processes for goods from multiple channels to ensure delivery quality and timeliness.
Responsible for storage planning and implementation of operational standards for different product categories, including general merchandise, bulky items, high-value goods, and shelf-life-sensitive products.
Drive closed-loop returns management, return-to-supplier optimization, and compliant labeling for special product categories.

Cross-Functional Collaboration

Collaborate with Planning/S&OP, Logistics, Procurement, and other departments to ensure efficient coordination among business forecasting, workforce preparation, and fulfillment delivery.
Respond quickly to capacity bottlenecks by coordinating urgent recruitment or temporary resource allocation across warehouses.