R103 - Customer Success Manager

• R103 - Customer Success Manager
• Do you excel at retaining and upselling clients?
• Can you empathize with them and guide them to success?
• We are looking for someone who can own the entire customer journey from onboarding to renewal.
• You'll track customer health, spot risks early, and make sure no one slips through the cracks.
• If this sounds like the job for you, read on.

The Role

Here's what you'll do

• Onboard new customers and guide them through the Skool program structure
• Monitor customer progress and reach out to keep them engaged
• Handle customer questions, troubleshooting, and support requests
• Follow up with inactive customers to get them back on track
• Coordinate with internal teams to deliver results for customers
• This is for You If...
• Customer Success Obsessed: You care deeply about helping people reach their goals.
• Proactive Problem-Solver: You spot issues before they become problems and jump in to fix them.
• Clear Communicator: You explain complex things in simple terms that people actually understand.
• Self-Starter: You don't need hand-holding to manage your day and get things done.

Skills/Experiences

Must-Haves

• 3+ years in sales (required)
• 3+ years of customer success or account management experience
• Experience with CRM systems
• Comfortable with Discord and online community management

Nice-to-Haves

Previous work with coaching businesses

What We Offer

• Compensation: $2,500 USD per month
• Hours: Full-time contractor, 40 hrs/week
• Schedule: 100% remote, with overlap on EST business hours
• Ready to Apply?
• Submit your application below.
• Note: Only resumes in English will be taken into consideration.
• In the form, please respond "connector" to the "Why should we consider YOU for this position?" question.

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